Workplace Concierge

4 months ago

Melbourne, Australia Aurecon Group Full time

Want to bring ideas to life?

You’re in the right place. If you’re looking for a fresh challenge, why choose Aurecon? It comes down to one, crucial question. What kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything - from the local community to the entire planet. One of those decisions is: who do you decide to work for?

How will your ideas contribute to shaping what’s next?

As our new Workplace Concierge you’ll be a vital part of the Workplace team who are changing the way we deliver Workplace Experience.

As the first point of contact for our brand-new Melbourne office, you'll communicate our brand through creating an inclusive, welcoming environment and providing elevated and memorable experiences for clients, visitors, and employees.

Your role will include:

- Anticipate client and visitor needs, provide prompt response to requests and take initiative by troubleshooting problems and finding solutions
- Work with the Workplace Experience Lead to coordinate events and activations through cross-functional collaboration with internal and external stakeholders and third-party suppliers
- Provide prompt assistance to staff, clients, and visitors with practical requirements such as security passes, Wi-Fi access etc.
- Look for ways to continuously broaden the offering to improve client and employee experience
- Proactively engage with internal stakeholders, external clients, and vendors to develop and maintain strong relationships with the view to model good experience delivery for the business

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained. We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion. Plus, we have a robust Reconciliation Action Plan - our fourth edition since 2014.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options. You’ll continue to grow, thanks to learning and development opportunities that further your eminence, leadership, and professional accreditations. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

What are we looking for from you?

You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.

As well as experience in a similar role. Specifically:

- Proven experience in a people centric, client or customer service focused role
- Prior experience or training in the catering or event management industry will be highly regarded but is not essential
- Ability to quickly learn digital collaboration tools and new systems
- Excellent interpersonal and communication skills, including written communication
- Collaborative team player with the confidence to influence up, down and across the organisation
- Personable and enthusiastic nature, genuine passion for providing an elevated service and ability to create an inclusive and welcoming environment
- Self-starter who is adaptable, resilient and thrives in a fast paced, exciting, people centric environment

Who is Aurecon?

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co-create with our clients a better future for people and the planet. Of course, you’ll probably know lots of our award-winning projects. The new Allianz Stadium in Sydney? That was us. Tāmaki Regeneration in Auckland? That was us too. And the Tseung Kwan O Interchange in Hong Kong? You guessed it, us. So, when you join us, you’ll be joining a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at

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