Front of House

7 months ago

Macquarie Park, Australia FIRST CONTACT Full time

Location: Macquarie Park Salary: AUD Industry Standards

Join us as a Front of House Team member in a relaxed corporate environment at our cutting-edge corporate campus in Macquarie Park. This full-time position offers a Monday to Friday-schedule during regular corporate hours.

At First Contact, we are Australia's premier Workplace Services provider, renowned for our exceptional five-star customer service. Our clients include top-tier banking, finance, telecommunications, and building owners, who rely on us to deliver an unparalleled customer experience.

As a service professional, you possess the innate ability to brighten someone's day. With a warm smile and a genuine desire to assist, you effortlessly connect with tenants and engage with individuals from all walks of life.

**The Opportunity**:
In this versatile role, you will be the heart of our operations, covering various areas such as Front of House, Employee Services, and Hospitality on a rotating roster. This unique setup allows you to immerse yourself in diverse business support domains, gaining invaluable experience along the way. If you're seeking a position to unleash your true potential and provide unparalleled service, your search concludes here

**Here's a glimpse of what you'll focus on**:

- You will create a warm and welcoming atmosphere for all employees, clients, and contractors entering the site. You'll be the face of our company, ensuring everyone feels valued and appreciated from the moment they step in until they leave.
- Your responsibilities will include efficiently registering visitors and staff using our designated site access management system, maintaining the corporate hospitality spaces and keeping the meeting rooms in optimal condition. You'll also be involved in providing support for meeting room bookings and managing flexible room setups, making sure every event runs smoothly.
- In addition, you'll be part of delivering 5-star service for catering and events in the front-of-house meeting rooms, leaving a lasting impression on our clients & employees alike. There may be times when you will assist our mailroom team as needed, managing incoming and outgoing deliveries.
- Maintaining the reception area and breakout spaces in a clean and tidy state will be a core part of your role, creating a pleasant ambience for all. Collaborating closely with our security teams, you'll contribute to the safety and security of our building.
- As you work closely with our clients & employees, you'll go the extra mile to provide exceptional service, even assisting with administrative tasks when required. Recognizing and addressing VIPs, guests, and building staff by name will be a key aspect of the personalized experience you'll provide.
- Your passion for exceeding expectations will shine as you continuously find ways to improve our tenants' experience within the building. Be prepared to create unforgettable WOW moments for our visitors and clients, leaving them with a lasting positive impression.
- This role involves periods of walking, standing, sitting, and manual handling, keeping you active and engaged throughout your workday

**What you'll bring to the role**:
Previous experience in a customer-facing position within an office, hotel, or hospitality environment. A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships. Motivation is driven by establishing authentic connections and nurturing relationships, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.

**Why you should choose First Contact**:

- Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm, giving you evenings and weekends off. Plus, you'll have paid time off on public holidays.
- Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
- Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers, acknowledging your exceptional contributions.
- Hassle-free wardrobe: Say goodbye to ironing work shirts We provide a supplied corporate wardrobe and convenient dry-cleaning services.
- Career advancement opportunities: Show your commitment to First Contact, and we'll provide you with a platform to advance your career.
- Thriving work environment: Our contracts place us in the city's most prestigious and cutting-edge buildings, offering an extraordinary workplace experience.

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