Ndis Customer Service Team Leader

2 months ago

St Leonards, Australia Therapy Connect Full time

At Therapy Connect we make access to allied health therapy faster and easier, from wherever our clients are across Australia, no matter how remote or regional, we support people across the country

Every day we do work that has incredible purpose and meaning. As the **Team Leader for our Client Services team**, you will be instrumental in ensuring NDIS participants and our other clients receive access to therapy.

**The Role**

You will coach, guide, mentor, manage and develop a team of Client Services Officers, ensuring that they are equipped with the skills and knowledge to deliver exceptional customer service.

You will foster a positive and collaborative team culture, promoting open communication, teamwork, and continuous improvement.

You will also need to be comfortable with data to ensure that we are achieving client metrics, monitoring and improving the client experience and achieving KPI across the team.

You will enjoy building collaborative relationships across all your stakeholders and have a focus on continuous improvement.

**This is a permanent full time role based out of our St Leonards, Sydney office. Enjoy a fun office culture with snacks and quarterly social events to connect, meet new people and have fun across teams You'll also have access to perks such as a holistic and confidential Employment Assistance Program from counselling to physiotherapy; paid Parental Leave, novated lease options and recognition & value awards.**

**About You**
- Previous experience in a customer service management role, preferably in a healthcare or allied health setting
- Understanding and/or experience with the NDIS and/or disability health
- Effective time management and organisational skills
- Strong oral and written communication skills
- Demonstrated ability to work as part of a team as well as work independently
- Strong client and stakeholder engagement skills
- Clear NDIS worker screening check (or willingness to obtain)
- A current valid Working with Children Check (or equivalent)

Your style (and who you want to work alongside)
- A team player who is willing to connect and collaborate online with a multidisciplinary team all over Australia.
- Creativity and problem solving skills
- Wanting to grow and make a difference
- Collaborative

**About Therapy Connect**

Therapy Connect is Australia’s leading online NDIS allied health provider, dedicated to delivering faster and easier access to highly qualified and experienced therapists across the country.

We match our therapists to the individual needs and goals of our clients, to ensure we get better outcomes for people living with disability. Our services include Occupational Therapy and Speech Pathology, Dietetics, Physiotherapy and Psychology. While we have a strong focus on working with children and adolescents with autism and developmental delays, our clients include NDIS participants of all ages. Our programs are evidence-based, personalised and specifically designed for online (telehealth) service delivery.

Therapy Connect is on a mission to make high-quality healthcare more accessible, no matter where you live. Because better health belongs to everyone.

Pay: $70,000.00 - $75,000.00 per year

**Experience**:

- NDIS: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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