Customer Experience Officer
1 week ago
Job Details:
Location
Ballarat
Salary
Negotiable
Job Type
Full Time
Ref
BBBH97238_
Contact
Donal McCann
Posted
about 4 hours ago
- Ballarat Location
- Hybrid Working Arrangement
The Online Customer Experience Officer will be helping the general public with any queries on how to complete transactions online through Webchat and various social media channels.
Key Responsibilities:
- Provide customer support through web chat, case management, outbound calls (where required) ,
- Ensure that the digital support to the customers are met in a timely and effective manner
- Perform data entry with a high level of accuracy and attention to detail.
Key Skills:
- Previous experience in a customer supportrelated role supporting multiple communication channels, including live chat and social media channels
- Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)
- Previous experience utilising Office 365 programs such as word, excel etc
- Technically / Socially media savvy
- Exceptional Customer service skills
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