Customer Experience Officer

1 week ago


Ballarat, Victoria, Australia Talent International Full time

Job Details:

Location
Ballarat

Salary
Negotiable

Job Type
Full Time

Ref
BBBH97238_

Contact
Donal McCann

Posted
about 4 hours ago

  • Ballarat Location
  • Hybrid Working Arrangement


The Online Customer Experience Officer will be helping the general public with any queries on how to complete transactions online through Webchat and various social media channels.

This is not a call centre. There may be the odd outbound call (no Inbound). The aim is to resolve customer queries online, through an online chat mechanism.

Key Responsibilities:

  • Provide customer support through web chat, case management, outbound calls (where required) ,
  • Ensure that the digital support to the customers are met in a timely and effective manner
  • Perform data entry with a high level of accuracy and attention to detail.

Key Skills:

  • Previous experience in a customer supportrelated role supporting multiple communication channels, including live chat and social media channels
  • Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded)
  • Previous experience utilising Office 365 programs such as word, excel etc
  • Technically / Socially media savvy
  • Exceptional Customer service skills
To find out more about this exciting opportunity please contact Tom Sears on

  • Ballarat, Victoria, Australia Service Victoria Full time

    If you're all about awesome customer service and want to work with a great bunch of people, then let's talk...Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...


  • Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Victoria, Australia City of Ballarat Full time

    Part-time role at the Ballarat Aquatic & Lifestyle Centre:Band 3 $ $31.83 per hour + super:- Evenings and weekend availability requiredPart-time Ongoing Position - 30 hours per week**About the Position:We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle...


  • Ballarat, Victoria, Australia City of Ballarat Full time

    Casual positions available at the Ballarat Aquatic & Lifestyle Centre:Band 3 Salary from $ $39.78 per hour inclusive of casual loading plus superannuation*:- Evenings and weekend availability is requiredAbout the Position:We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and...


  • Ballarat, Victoria, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria.The CxO team...


  • Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Victoria, Australia Chandler Macleod Full time

    Chandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria.The Opportunity:Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to FridayApplicants must be...


  • Ballarat, Victoria, Australia City of Ballarat Full time

    Casual***: - Hourly Rate $ $31.83 per hour plus 25% casual loading and superannuation***: - Eureka Centre Ballarat***About the roleEureka Centre Ballarat is seeking casual Visitor Experience Officers to welcome and introduce visitors to the experiences offered at the Eureka Centre. This is an active customer-focussed role based at the front desk. As part of...


  • Ballarat, Victoria, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria.These locations include:Ballarat, Ararat, Colac, Hamilton,Horsham, Portland and WarnamboolThe role is responsible for resolution of Registration & Licensing (R&L) customer enquiries...


  • Ballarat, Victoria, Australia gforce employment + recruitment Full time

    About the RoleWe currently have multiple Customer Service Officer opportunities working in the state-of-the-art Ballarat GovHub. In these roles, you will be chatting with customers to ensure they feel heard, and actions are being taken. You will be a quick thinker and thrive on problem solving.Sounds interesting, keep readingas a Customer Service Officer,...


  • Ballarat, Victoria, Australia gforce employment + recruitment Full time

    Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing Officer you will work for our client, a well-renowned organisation. You will need to be flexible to work between 3-5 days a week between the hours of 8.30am and 4.30pm Monday FridaySounds interesting? APPLY TODAYWhat's in it for you?Great hourly rate $30+ Per...


  • Ballarat, Victoria, Australia Davidson Group Services Full time

    We are currently looking for multiple experienced Customer Service Officers to join this well recognised Victorian Government department, based on-site in their brand new Ballarat office.Working as part of a collaborative team your existing skills and exceptional attention to detail will be well utilised as you work towards completing the following tasks;...


  • Ballarat, Victoria, Australia HOBAN Recruitment Full time

    Customer service opportunity not to be missed Join a supportive and collaborative team environment with ongoing up-skilling and development.We are currently seeking experienced Customer Service professionals for opportunities for our client in Ballarat.Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing Officer...


  • Ballarat, Victoria, Australia Boost recruitment Full time

    Job purpose: Manage the first level of inbound contact with the customer and deliver the first level of response to customer requests, issues and bookings Attend to enquiries, provide information, and request follow ups to ensure customer expectations are met Undertake general administrative tasks including the maintenance of customer database and customer...


  • Ballarat, Victoria, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINEMultiple roles available commencing August Express your interest now and one of our team will contact you.Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat...


  • Ballarat, Victoria, Australia Uniting Vic Full time

    Job no: 511697Work type: Maximum Term Part TimeLocation: BallaratCategories: Child, Youth and Families Residential Services- Leading Community Services Organisation:- Salary packaging and competitive sector remuneration:Full-time, Maximum term position (6 Months):- Based in WendoureeAbout the opportunityThe Customer Service Officer (CSO) is a central point...


  • Ballarat, Victoria, Australia Serco Full time

    EXCITING JOB OPPORTUNITY at the POLICE ASSISTANCE LINE!Ready to join a dynamic team working close to home and delivering top-notch customer service to the community? Look no further - Serco in Ballarat is the place to be, supporting Victorians on behalf of the State Government.Employment Type: Full Time and Part Time roles availableTraining: 6 weeks of PAID...


  • Ballarat, Victoria, Australia Flexhive Full time

    Job Title: Billing Customer Service Officer Position Details:Employment Type: Full-time Division / Department: Corporate Services / Financial Transactional Services Reports To: Team Leader Billing Customer Service Pay: $40/hour Hours: Full time Contract: 6 months with possibility of extension Location: Ballarat Role Purpose: Responsible for the efficient,...


  • Ballarat, Victoria, Australia HOBAN Recruitment Full time

    Join our team in Ballarat and embark on a journey of growth and fulfillment Are you a high-level Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you What You'll Do:Uphold our clients' policies, ensuring satisfaction both over the counter and on the road.Test and assess learner drivers on...


  • Ballarat, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision...