Customer Service Representative

4 weeks ago

Adelaide Region SA, Australia Commonwealth Bank Full time

We are accepting expressions of interest from Customer Service Specialists for a permanent part time opportunity in our Adelaide CBD branch network - specifically seeking individuals with fluency in English, Cantonese and Mandarin.

**Have you considered a career in banking?**

Our branch network is huge, and as a result of internal promotions, transfers and natural attrition, we are regularly looking for new team members to join our branch network.

**What will you do?**

As part of our branch-based customer service team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**Day to day you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Engage with customers by participating in community events and fundraising activities
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**No banking experience required - full training is provided**

To be successful you will be:

- Passionate about solving customer problems (e.g. from within retail or hospitality)
- Able to have great conversations, with the confidence to ask challenging questions
- Empathetic to your customers' specific circumstances
- Someone who makes things happen - always looking for a better, easier or simpler way
- Driven and goal oriented, with the ability to accept feedback for your development
- Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
- A master of multi-tasking and a strong team player

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 09/07/2023

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