Multiple Customer Service Representatives

3 weeks ago

Adelaide Region SA, Australia SMAART Recruitment Full time

9am - 5pm, Mon - Friday | No weekends
- 3 month temp assignment - opportunity for extention
- $31.50 per hour + Super | City Fringe Location

**What's in it for you**:

- 9am - 5pm, Mon - Friday | No weekends
- $31.50 per hour + Super
- ASAP Start Date
- City Fringe Location
- Comprehensive training program
- Welcoming and warm team environment
- Inclusive and diverse business

**Role and Company**
Our client is seeking multiple highly motivated and customer-focused professionals to join their team as a Customer Service Representatives within the National Disability Insurance Scheme (NDIS) sector. As a Customer Service Representative, you will play a crucial role in providing exceptional service to their valued clients and their families, ensuring they receive the support and assistance they need to thrive.
- These positions will be a minimum 3-month temporary contract with the opportunity for extension._

**Responsibilities**:

- Respond to customer inquiries and provide accurate information about NDIS services, policies, and procedures professionally and courteously.
- Address and resolve client complaints or issues using effective communication and problem-solving skills.
- Coordinate with internal teams, service providers, and external stakeholders to ensure the smooth delivery of services to clients.
- Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Stay updated with NDIS guidelines and policies to provide accurate and current information to clients.

**Requirements**:

- Previous experience in customer service, Contact centre, retail or hospitality experience will be advantageous.
- Strong written and verbal communication skills, with the ability to communicate effectively with clients of diverse backgrounds and abilities.
- Excellent problem-solving skills with the ability to handle difficult situations with empathy and professionalism.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Ability to work with confidential information and maintain client privacy.

We offer supportive and inclusive work and opportunities for professional development. If you are passionate about providing exceptional customer service to individuals with disabilities and their families and are looking to make a positive impact in the NDIS sector, we would love to hear from you.

To apply, please submit your resume and cover letter outlining your relevant experience and qualifications to
**Lauren May and SMAART recruitment.** If you have any questions or would like to have a confidential chat, please call Lauren on
**08 8232 6008

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