Customer Relations Executive

3 weeks ago


Mulgrave, Australia BMW Full time

At BMW, our dedicated team always go the extra mile, proactively meeting people’s needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you’re passionate about helping others or finding elegant solutions to complex problems, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.

Our Customer Support team is looking for a **Customer Relations Executive.**

**What awaits you?**
- You will be responsible for providing excellent customer service to all clients; adapting to the needs of each customer and offering them informed responses.
- You will be responsible for liaising with dealership staff and key external stakeholders, achieving optimum customer dispute resolution processes and outcomes.
- You will be responsible for attending arbitration hearings on behalf of BMW Group to negotiate settlements.
- You will drive maintenance of accurate reports, records and case analyses for tribunal and arbitration hearings.

**Qualifications & Experience**
- VCE or equivalent and/or Vehicle Mechanical qualification.
- Demonstrated retail experience in the automotive industry.
- Understanding of Australian Consumer Law (ACL) and its implications.
- Proficient knowledge of MS Office.
- Excellent written and verbal communication skills.
- Proven ability for problem solving and decision making.

**What do we offer?**
- Flexible Work policy and practices
- Health & Wellbeing initiatives
- Lifelong learning & career development
- BMW & Mini promotions and product offers
- Annual spend on BMW & MINI merchandise
- Free onsite parking
- Onsite café
- Subsidised onsite gym, dry cleaning and car wash facilities
- A dynamic, inclusive and sustainable working environment

BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture. We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.
- _They have valid rights to work in Australia_



  • Mulgrave, Victoria, Australia BMW Full time

    At BMW, our dedicated team always go the extra mile, proactively meeting people's needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you're passionate about helping others or finding elegant solutions to complex problems, you're sure to find an exciting challenge with us. Fostering a...


  • Mulgrave, Australia Amplifon Group Full time

    We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. **Location** - **Based in Keysborough, Victoria** **About the role**The Customer Relations Officer will make...


  • Mulgrave, Australia Amplifon Group Full time

    We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. **Location** - **Based in Keysborough, Victoria**: - **Part time - 25 hrs / week** **About the role**The...


  • Mulgrave, Victoria, Australia JV Recruitment Full time

    THE CLIENT:Our client is a well-known home builder recognized for its innovative designs and top-notch craftsmanship throughout Victoria. Committed to customer satisfaction, they offer a variety of customizable home plans to fit different lifestyles and budgets. Their sustainable building practices and exceptional service make them a favored choice for...


  • Mulgrave, Victoria, Australia Eagers Automotive Full time

    Fantastic employee benefits including access to health & wellbeing support Join the biggest brand & employer in automotive retail Flexible work options/Work close to home/Next to the M1 Monash FreewayWaverley Toyota is currently seeking a dedicated, professional and friendlyCustomer Relations Consultant to join our Service Team at Waverley Toyota.We are...


  • Mulgrave, Victoria, Australia Eagers Automotive Full time

    Fantastic employee benefits including access to health & wellbeing support Join the biggest brand & employer in automotive retail Flexible work options/Work close to home/Next to the M1 Monash FreewayWaverley Toyota is currently seeking a dedicated, professional and friendlyCustomer Relations Consultant to join our Service Team at Waverley Toyota on a...

  • Marketing Manager

    2 weeks ago


    Mulgrave, Victoria, Australia Max Executive Full time

    Marketing Manager- Luxury/Premium Homewares organisation and categories:Marketing leadership experience in either Retail or Wholesale Consumer Goods Exceptional Work Culture and Environment with Work Life Balance and FlexibilityWith a creative and entrepreneurial flair as well as an outstanding work culture, this Luxury/Premium Homewares organisation that...

  • Product Co-ordinator

    2 weeks ago


    Mulgrave, Victoria, Australia Max Executive Full time

    Product Co-ordinator- Luxury/Premium Homewares organisation with Iconic Brands:Strong succession planning and career growth A Passionate, Fun Loving and Collaborative culture with strong valuesWith a creative flair and terrific work culture, this Luxury/Premium Homewares organisation with iconic brands predominantly markets and sells to major department...

  • Area Manager

    1 month ago


    Mulgrave, Australia Max Executive Full time

    **Area Manager** - Well Established National QSR/Food/Retail Franchise organisation - QSR, Food Operations and/or Retail Multi-Site Franchising Experience - Melbourne Metro Region with Company Owned and Corporate Outlets One of the fastest growing, dynamic and well established National (and soon to be International) QSR, Food and Retail franchise...

  • Accounts Executive

    2 months ago


    Mulgrave, Australia Oriental Merchant Full time

    **Oriental Merchant **is a leading importer and distributor of authentic Asian groceries, supplying supermarkets (Coles, Woolworths, independent grocery stores) with brands (such as ABC, Lee Kum Kee, Valcom, Yeo's) that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing Asian food categories in Australia where we have...

  • Area Manager

    2 weeks ago


    Mulgrave, Victoria, Australia Max Executive Full time

    Area Manager Well Established National QSR/Food/Retail Franchise organisation QSR, Food Operations and/or Retail Multi-Site Franchising Experience Melbourne Metro Region with Company Owned and Corporate OutletsOne of the fastest growing, dynamic and well established National (and soon to be International) QSR, Food and Retail franchise organisations have...


  • Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Executive Assistant

    1 week ago


    Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Fixed Term Contract - Full Time**Work Mode**: - On-site**Industry**: - Admin & Secretarial**Location**: - Mulgrave - Victoria**Salary**: **Reference**: - BH-26123- We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join our highly successful global brand, located in the South Eastern suburbs. -...

  • Executive Assistant

    4 weeks ago


    Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Fixed Term Contract - Full Time**Work Mode**: - On-site**Industry**: - Admin & Secretarial**Location**: - Mulgrave - Victoria**Salary**: $95,000.00 - $100,000.00 Yearly **Reference**: - BH-26004-2- We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join our highly successful global brand,...

  • Executive Assistant

    4 weeks ago


    Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Fixed Term Contract - Full Time**Work Mode**: - On-site**Industry**: - Admin & Secretarial**Location**: - Mulgrave - Victoria**Salary**: An amazing opportunity to work for a highly esteemed company in the South East **Reference**: - BH-26123-7- We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant...

  • Executive Assistant

    4 weeks ago


    Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Fixed Term Contract - Full Time**Work Mode**: - On-site**Industry**: - Admin & Secretarial**Location**: - Mulgrave - Victoria**Salary**: Ideal for individuals seeking career advancement opportunities **Reference**: - BH-26123-2- We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join a highly...

  • Marketing Executive

    2 weeks ago


    Mulgrave, Victoria, Australia Oriental Merchant Full time

    Oriental Merchant is a leading importer and distributor of authentic Asian groceries with brands that are familiar throughout Asia Pacific. Our brand has a strong national and global presence.We are looking for our next Marketing Executive to support our Asian Inspirations team based in our head office based in Mulgrave.RESPONSIBILITIES: Proactively develop...

  • Executive Assistant

    2 weeks ago


    Mulgrave, Victoria, Australia Veritas Recruitment Pty Ltd Full time

    Work Type: Fixed Term Contract Full TimeWork Mode: OnsiteIndustry: Admin & SecretarialLocation: Mulgrave VictoriaSalary:Reference: BH We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join our highly successful global brand, located in the South Eastern suburbs. As the Executive Assistant, you will embark on a...

  • Accounts Executive

    2 weeks ago


    Mulgrave, Victoria, Australia Oriental Merchant Full time

    Oriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets (Coles, Woolworths, independent grocery stores) with brands (such as ABC, Lee Kum Kee, Valcom, Yeo's) that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing Asian food categories in Australia where we have a...

  • Executive Assistant

    2 weeks ago


    Mulgrave, Victoria, Australia Veritas Recruitment Pty Ltd Full time

    Work Type: Fixed Term Contract Full TimeWork Mode: OnsiteIndustry: Admin & SecretarialLocation: Mulgrave VictoriaSalary:An amazing opportunity to work for a highly esteemed company in the South EastReference: BH We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join a highly successful global brand, located in the...