Customer Relations Officer

1 week ago


Mulgrave, Victoria, Australia JV Recruitment Full time

THE CLIENT:

Our client is a well-known home builder recognized for its innovative designs and top-notch craftsmanship throughout Victoria. Committed to customer satisfaction, they offer a variety of customizable home plans to fit different lifestyles and budgets. Their sustainable building practices and exceptional service make them a favored choice for individuals aspiring to build their ideal home without breaking the bank.

THE ROLE:

As a Customer Relations Officer, you will have a key role in nurturing strong relationships with our customers, guiding them through their construction journey. Your commitment will ensure that each interaction is seamless, supportive, and exceeds expectations. This position involves various responsibilities, including:

  • Efficient Workflow Management
  • Accurate Record Keeping & Document Management
  • Client File Management
  • Appointment Coordination
  • Contract Preparation
  • Order Processing
  • Developer Rejection Reviews
  • Land Title Updates
  • Finance Follow-Up
  • Client Updates
  • Inspection Bookings
  • Final Invoicing
  • Certification Follow-Up
  • Bank Valuation

SKILLS / EXPERIENCE:

For this role, prior experience in the construction industry is not mandatory, but could be beneficial. We are seeking individuals with:

  • Exposure to Frameworks Software
  • Go-getter attitude
  • Excellent presentation
  • Strong oral and written communication skills
  • Conflict resolution abilities
  • Capacity to handle multiple tasks
  • Ability to perform well under pressure
  • Strong interpersonal skills

WHAT YOU'LL GET:

  • $65-85k + super
  • Be part of a close-knit team
  • Opportunity for growth and advancement

TO APPLY:

To express your interest, please submit your application online with an updated resume and cover letter in Word format, along with a detailed project list.

**Name Omitted**



Feel free to reach out for a confidential discussion about this role, your career, your organization, or the construction industry in Melbourne.

*All applications will be handled confidentially

*Only candidates who meet the requirements will be contacted

By applying for this role, you agree to the collection, processing, and storage of your Personal Information by our recruitment team. Refer to our privacy policy for more details.



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