Customer Service Representative

2 weeks ago

Oakleigh South, Australia Superior Food Services Full time

**About Us**

Superior Food Services is an award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

**About the Role**

Reporting directly to the Customer Services Manager, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers as well as increasing sales by up-selling/cross-selling products to existing customers. Hours will be **Monday to Thursday 10am-6pm and Friday 8am-4pm**.

**The role will require the following;**
- Build sustainable relationships with customer accounts through open and interactive communication.
- Secure new business with customers while maintaining existing orders.
- Advise customers of our diverse product range and price trends.
- Regular liaison with Sales, Warehouse, and Purchasing departments.
- Regular liaison with Head Office Accounts Receivable Department.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- General filing, data entry, faxing and photocopying.

**All about you**:

- Prior experience working as a Customer Service Specialist in a busy customer service environment preferably the foodservice industry.
- Customer orientation and ability to adapt/respond to different types of characters.
- Great attention to detail
- Excellent communication and interpersonal skills with great phone manners.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using MS Office.

**What we can offer**
- Friendly culture
- Great collaborative team
- Long term job security
- Discount on food
- Free on-site parking

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.
- We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply._

Team Recruitment

Superior Food Group

No Agencies

**Salary**: From $26.00 per hour

**Benefits**:

- Parental leave
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- OAKLEIGH SOUTH, VIC 3167: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much notice do you need to give to your current employer?

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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