Account Manager

3 months ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Language Service Operations- Location: Parramatta, NSW, AU, 2150- Req ID: 68414**Account Manager - Language Services**

**Multicultural NSW**
- **Location - Parramatta (Hybrid)**:

- **Employment type - 1x temporary role up to 30 June 2025**:

- **Grade - Clerk Grade 7/8**:

- **Salary - $106,025 pa - $117,363 pa plus employer contribution to superannuation and annual leave loading**

**Your role**

The role sits in the Language Services division of Multicultural NSW. Language Services provides high quality translating and interpreting services to other government agencies and to corporate and non-profit clients. Language Services also supports the growth of a sustainable translating and interpreting sector in NSW.

The role manages incoming requests for translating and interpreting services from external government and commercial agencies while building and managing business relationships between external stakeholders and the Language Services operational teams.

**What you’ll do**
- Manage the business relationship between Language Services and its clients by acting as a liaison point.
- Engage with clients to understand their needs and explain product and services to ensure that they support business outcomes.
- Collaborate with internal teams to facilitate client need fulfilment.
- Respond and report back on client feedback and monitor satisfaction with services, programs, and procedures to inform continuous improvement.
- Collect and analyse data to learn more about client behaviour.
- Support and provide input to the quoting process on proposed client engagements.
- Resolve complaints and prevent additional issues by improving processes.
- Identify industry trends and new business opportunities to increase revenue and grow services.
- Act as a client advocate with a focus on improving customer experience.
- Engage and influence a diverse range of stakeholders to maximise business benefit and manage competing expectations.

**What we’re looking for**
- A clear and open communication style.
- Strong stakeholder engagement skills.
- Highly developed problem-solving and organisational skills
- Able to make recommendations on matters which require process or administrative changes.
- Ability to manage competing priorities in a fast-paced work environment.
- Managing workload in a changing environment.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Multicultural NSW provides lots of opportunities to make a real difference. Multicultural NSW exists to build inclusive, resilient and cohesive communities. We are the lead agency to ensure NSW sets an example for the rest of the world as a peaceful, multicultural society. Our work is underpinned by the Multicultural NSW Act 2000.

**Are you ready to join us?**

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Describe your approach to engaging with a new client for the first time.
- How do you manage your workload when you have a number of competing priorities?

**Applications close **27 August 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

  • Account Manager

    4 weeks ago

    Parramatta, New South Wales, Australia Roc Consulting Full time

    Account Manager OpportunityRoc Consulting is seeking a highly motivated and experienced Account Manager to join their team. This is a fantastic opportunity for a sales professional to take their career to the next level and be part of a dynamic and growing organization.About the RoleThe successful candidate will be responsible for managing existing accounts,...

  • Account Manager

    5 months ago

    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Full Workers Compensation Account Manager position, due to...

  • Account Manager

    5 months ago

    Parramatta, Australia HAYLO People Full time

    Expand your Workers Compensation experience into the Broker world - Gain experience with local and national clients without the need to travel - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established National Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Step in to a...

  • Account Manager

    4 weeks ago

    Parramatta, New South Wales, Australia Roc Consulting Full time

    Account Manager OpportunityRoc Consulting is seeking a highly motivated and experienced Account Manager to join their team. As a key member of the sales team, you will be responsible for managing existing accounts and identifying new business opportunities in the timber industry.Main Responsibilities:Manage a portfolio of existing accounts and develop new...

  • Account Manager

    4 weeks ago

    Parramatta, New South Wales, Australia Roc Consulting Full time

    Account Manager OpportunityRoc Consulting is seeking a highly motivated and experienced Account Manager to join their team. As a key member of the sales team, you will be responsible for managing existing accounts and identifying new business opportunities in the timber industry.Main Responsibilities:Manage a portfolio of existing accounts and develop new...

  • Account Manager

    5 months ago

    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager across Commercial Lines, supporting clients across Australia. - Bring your commerial broking experience to this niche...

  • Account Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Roc Consulting Full time

    Job Opportunity:Roc Consulting is seeking a highly motivated and experienced sales professional to join their team as an Account Manager. This is a fantastic opportunity for someone who is passionate about sales and has a strong background in the timber industry.The successful candidate will be responsible for managing existing accounts, identifying new...

  • Management Accountant

    3 weeks ago

    Parramatta, Australia Michael Page Full time

    Opportunity to be a part of large dynamic finance teamDiverse and inclusive culture offering a lucrative salary package & flexibilityAbout Our ClientOur client is a leading player within public sector looking for an experienced Management Accountant to join their budgeting and funding control team. In this role, you will play a critical part in supporting...

  • Accounts Payable Manager

    5 months ago

    Parramatta, Australia T+O+M Executive Full time

    Are you an experienced AP Manager with a passion for managing accounts payable? We have an exciting opportunity for you to join our team as an AP Manager with a global renewables organisation based in Western Sydney. We are seeking a talented AP Manager to help streamline our accounts payable processes and contribute to our continued success. You will play...

  • Management Accountant

    3 weeks ago

    Parramatta, Australia Randstad Full time

    Join the dynamic and dedicated team within the 'Treasury and external Budgeting' division of a leading NSW State Government Department. Our client is committed to maintaining financial excellence and providing strategic support that drives decision-making across the organisation. As a Management Accountant, you will play a crucial role in supporting...

  • Management Accountant

    3 weeks ago

    Parramatta, Australia AXR Full time

    Support key business cases and cost analysis True flexibility and supportive work environment Work with impressive mentors who develop careers ABOUT THE COMPANYThis organisation is a leading FMCG business with an impressive history to date and an even more exciting future owing to recent investment and diversification. Join this company and you will be...

  • Account Manager

    5 months ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **About Us** Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives....

  • Strategic Account Manager

    2 months ago

    Parramatta, Australia Salted Stone Full time

    Salted Stone is a full-service global marketing agency and HubSpot Elite Partner looking for a full-time permanent **Strategic Account Manager** to join our growing Client Services team. Salted Stone’s Strategic Account Managers (SAM) are our client’s key contacts. Our SAMs are dedicated to owning and expanding client relationships by skillfully leading...

  • Sales Account Manager

    7 months ago

    Parramatta, Australia Amplified People Full time

    Market leading products - High level of autonomy - Great company culture Our client is a market leader in designer Bathroomware & Plumbing products. They seek a Sales / Account Manager from a similar industry to manage an established client base whilst developing new business and growing the Region's sales. **What is on offer?** - An excellent base...

  • Financial Accounting Manager

    5 months ago

    Parramatta, Australia REO Group Full time

    Job Description Salary: $180K + Super + BonusLocation: Western SydneyRole highlights: Key leadership and influence role for a $700m organisation, opportunity to lead key projects; high performing and collaborative culture Role OverviewReporting to the APAC Head of Finance, This Financial Accounting Manager will lead all internal and external reporting...

  • Accounts Payable Manager

    3 months ago

    Parramatta, Australia Uniting Full time

    **Accounts Payable Manager - Full time Perm leadership role - Parramatta CBD 3 days in office 2 days WFH** - Lead accounts payable excellence: Guide and inspire our accounts payable and expense management teams to deliver accurate financial transactions, fostering a culture of innovation and collaboration - Be part of something bigger: Working with one of...

  • Account Manager

    1 month ago

    Parramatta, Australia Local Digital Full time

    **Are you ready to become a digital marketing superstar?** At Local Digital, we’re rolling out the red carpet for a dynamic, client-loving Digital Account Manager! We're an award-winning, independent digital marketing agency based in the heart of Parramatta, and guess what? We’ve been shortlisted as one of Financial Review’s Best Places to Work! If...

  • Sales Account Manager

    5 months ago

    Parramatta, Australia The Bradford Exchange Full time

    **Who we are**: We are The Bradford Exchange, a global company that leads the way in direct to consumer marketing and specialises in unique rare collectible items (think coins, medallions, home décor, jewellery). With over 50 years of business experience, we have maintained an unparalleled status in our industry, while continuing to experience significant...

  • Senior Management Accountant

    1 week ago

    Parramatta, Australia Michael Page Full time

    Join a reputable organisation with ample learning and development opportunitiesInclusive, collaborative & flexible working environmentAbout Our ClientOur client is a well-established organization with a focus on delivering high-quality services across various sectors. They are committed to operational excellence and continuous improvement, seeking a Senior...

  • Accountant

    4 weeks ago

    Parramatta, Australia Six Degrees Executive Full time

    This well established speciality care organisation are looking for an accountant to support the effective management of their financial portfolio by delivering comprehensive financial, management, and payroll accounting services. This includes providing detailed analysis, reports, and advisory support to ensure financial integrity, optimise system...