Account Manager

7 months ago


Parramatta, Australia Supercare Solutions Pty Ltd Full time

**About Us**

Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. With offices in Sydney and Canberra, we are strategically positioned to serve clients Australia-wide.

Being the pioneer and industry leader, we continuously find ways to serve our clients better. As we grow, we're seeking a highly skilled and experienced Account Manager to join us in delivering unparalleled support to our valued clients.

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you

**The Role**

The Account Manager plays a crucial role in ensuring a high level of Client Engagement & Retention while effectively managing the Client Training/Onboarding as part of the exceptional Client Experience that is consistent with the SuperCare brand.

What you need to know about the role:

- This is a permanent full-time position, with fixed Monday - Friday, 9 am - 5 pm working hours
- This role is client-facing and will be required to be on Zoom with our newly partnered Clinics, training and nurturing the relationship
- You will serve as the primary point of contact for escalated client inquiries and issues
- Perform various administrative tasks related to Onboarding a new partnered Client
- $60,000 + Super

**About You**
- You are passionate about customer service.
- You love problem-solving and coming up with solutions.
- You can multitask and manage time effectively without compromising service.
- You love teamwork and collaborating with others.
- You have a love for learning new things.

**Preferred Qualifications**
- Functional Skills: Business Acumen, Sales, Presentation, Training, Consulting, Customer Service/Building & Managing Relationships
- Technology Skills: Zoom, Google Suite, Slack, CRM/Salesforce
- 2 years experience in a customer service role or equivalent role, with a demonstrated track record of handling escalated issues effectively.

**Responsibilities**

The responsibilities include, but not limited to:

- Directly manage a portfolio of key client accounts by providing a dedicated service designed to strengthen client relationships. Serve as the primary point of contact. Conduct Zoom meetings with clients.
- Conduct the onboarding and training of clients to ensure seamless and efficient operations. Guide clients on our online service offerings. Refine onboarding processes for new clients, showcasing SuperCare’s dedication to prompt service. Ensure new clients are integrated into the SuperCare community with a seamless and positive onboarding experience.
- Respond to all concerns of the assigned clients to ensure an engaging Client Experience. Act as an escalation point.
- Track monthly Client Analytics as a basis for continuous improvement. Recommend strategy on how to increase positive feedback.
- Support the Sales & Marketing campaigns.
- Perform Knowledge Management functions, including updating and maintaining accurate records in the CRM.
- Collaborate with the team to continuously optimize online processes and workflows.
- Perform various administrative tasks related to the online service.

Pay: $55,000.00 - $60,000.00 per year

Schedule:

- Morning shift

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person


  • Account Manager

    6 months ago


    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Full Workers Compensation Account Manager position, due to...

  • Account Manager

    7 months ago


    Parramatta, Australia HAYLO People Full time

    Expand your Workers Compensation experience into the Broker world - Gain experience with local and national clients without the need to travel - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established National Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Step in to a...

  • Account Manager

    6 months ago


    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager across Commercial Lines, supporting clients across Australia. - Bring your commerial broking experience to this niche...

  • Account Manager

    7 hours ago


    Parramatta, Australia Charterhouse Full time

    **Account Manager** - **Up to $110k package + Car + Bonus**: - **Supportive team & leader**: - **Parramatta | Flexible working** As the **Account Manager **of the country’s largest automotive financier you will ensure positive ongoing client relationships as well as maximum exposure of products and services to employees & increase the volume and...


  • Parramatta, Australia T+O+M Executive Full time

    Are you an experienced AP Manager with a passion for managing accounts payable? We have an exciting opportunity for you to join our team as an AP Manager with a global renewables organisation based in Western Sydney. We are seeking a talented AP Manager to help streamline our accounts payable processes and contribute to our continued success. You will play...


  • Parramatta, Australia Salted Stone Full time

    Salted Stone is a full-service global marketing agency and HubSpot Elite Partner looking for a full-time permanent **Strategic Account Manager** to join our growing Client Services team. Salted Stone’s Strategic Account Managers (SAM) are our client’s key contacts. Our SAMs are dedicated to owning and expanding client relationships by skillfully leading...


  • Parramatta, Australia REO Group Full time

    Job Description Salary: $180K + Super + BonusLocation: Western SydneyRole highlights: Key leadership and influence role for a $700m organisation, opportunity to lead key projects; high performing and collaborative culture Role OverviewReporting to the APAC Head of Finance, This Financial Accounting Manager will lead all internal and external reporting...


  • Parramatta, Australia Uniting Full time

    **Accounts Payable Manager - Full time Perm leadership role - Parramatta CBD 3 days in office 2 days WFH** - Lead accounts payable excellence: Guide and inspire our accounts payable and expense management teams to deliver accurate financial transactions, fostering a culture of innovation and collaboration - Be part of something bigger: Working with one of...

  • Account Manager

    3 months ago


    Parramatta, Australia Local Digital Full time

    **Are you ready to become a digital marketing superstar?** At Local Digital, we’re rolling out the red carpet for a dynamic, client-loving Digital Account Manager! We're an award-winning, independent digital marketing agency based in the heart of Parramatta, and guess what? We’ve been shortlisted as one of Financial Review’s Best Places to Work! If...

  • Sales Account Manager

    7 months ago


    Parramatta, Australia The Bradford Exchange Full time

    **Who we are**: We are The Bradford Exchange, a global company that leads the way in direct to consumer marketing and specialises in unique rare collectible items (think coins, medallions, home décor, jewellery). With over 50 years of business experience, we have maintained an unparalleled status in our industry, while continuing to experience significant...


  • Parramatta, Australia Michael Page Full time

    Join a reputable organisation with ample learning and development opportunitiesAbout Our ClientOur client is a well-established organization with a focus on delivering high-quality services across various sectors. They are committed to operational excellence and continuous improvement, seeking a Senior Management Accountant to join their team and support the...

  • Accounting Intern

    6 months ago


    Parramatta, Australia Oyster Hub - Tax Accountants& Advisors Full time

    Oyster Hub is seeking a highly capable, collaborative and results-driven undergraduate or recently graduated accountant, to ensure the smooth running of our firm. Are you the go-to person? Can you keep a cool head during busy periods? Would you enjoy contributing to a great company culture and supportive team environment, that strives to push the boundaries...

  • Accounts Clerk

    7 months ago


    Parramatta, Australia Cater Care Full time

    **Introduction**: **Description**: As an Accounts Clerk at Cater Care, located in Parramatta within the Finance department, you will play a key role in supporting the accounting and finance functions. This casual position offers an exciting opportunity to contribute to a dynamic team in the Accounting & Finance sector. **Key Responsibilities**: - Assist...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Financial Performance & Investments- Location: Parramatta, NSW, AU, 2150- Req ID: 70195**Manager, Customer and Trust - NSW Trustee and Guardian** - Ongoing full-time role - 35 hours per week - Location: Parramatta. Flexible work arrangement (3 days in office, 2 days WFH). - Clerk Grade: 9/10. Base salary $120,859 p.a. to $133,183 p.a. plus...

  • Account Executive

    2 months ago


    Parramatta, Australia St.George Full time

    Exciting opportunity to join St George, assisting in a specialised complex portfolio of corporate clients focusing on professional and business services (including Legal Accounting, Engineering and Real Estate firms) - Perfect role if you have had previous experience in other Lending, Transaction banking or Senior servicing roles in a banking or corporate /...

  • Accounts Clerk

    7 months ago


    Parramatta, Australia Cater Care Full time

    **Introduction**: Full time position available Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: About the Role Cater Care is looking for an Accounts Clerk to join our supportive team! Why work for us? You'll be trained as part of the Onboarding for this role....

  • Financial Accountant

    1 month ago


    Parramatta, Australia Costco Wholesale Full time

    Permanent Position Salary Office based role in Olympic Park Position SummaryReporting to the Finance Manager, the key responsibility of this role is financial accounting including month-end closing,internal reporting, and statutory reporting. This role will suitsomeone with more than 3 years of experience in accounting...

  • Accounts Administrator

    2 months ago


    Parramatta, Australia Ceasefire PFP Full time

    **Location: Parramatta, NSW** Full time: $70,000 - $80,000 per year + Superannuation + Parking + Phone Allowance **Accounts Administrator** **About you** - Available to work full time Monday to Friday from 8.00am - 4.00pm - Previous experience working in admin, accounts receivable/payable and payroll. - Great communication skills - Strong attention to...

  • Accounts Payable

    7 months ago


    Parramatta, Australia ACRWORLD Full time

    $35-$45 p/hr - Immediate Start - 3 month Contract - Possible Extension! **About Them**: This leading Civil Construction company with decades of experience across the commercial and industrial sector are seeking a meticulous Accounts Payable Manager to create and maintain an efficient accounts function. This role is an integral position to the company...

  • Financial Accountant

    7 months ago


    Parramatta, Australia REO Group Full time

    Job Description Location: Western Sydney Salary: $90K + Super Role Benefit: Instantly recognisable brand – this organisation is a fantastic resume builder as it gives you exposure to a top tier retail business.  Role Overview Reporting to the Finance Manager, you will play a crucial role in ensuring the accuracy and integrity of our financial records....