Service Delivery Manager

7 days ago


Melbourne, Australia Interactive Pty Ltd Full time

**LOCATION(S)**
- Melbourne
- **POSITION**
- Permanent

**DEPARTMENT**
- IT & Telecomms

At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving.

As the Service Delivery Manager in our Cloud Experience team, you will be the key point of contact for our Cloud & Managed Services accounts. You will be responsible for operational performance, customer retention and portfolio growth.

**Some of the key things you’ll do**:

- Participate in the incident, problem, change and request fulfilment processes
- Provide account leadership and technical guidance, acting as a key part of their “virtual IT’ team
- Ensuring the highest level of customer satisfaction

**What We’re Looking For**:

- Experience working in an operational service delivery function in a managed services organisation
- Demonstrated experience working within **IT Infrastructure operations**:

- An in-depth understanding of and successful performance against SLAs
- Familiar with ITIL framework, specifically, Incident Management, Request Management, Problem Management

**A bit about us**:
We’re a tech company, but with a special personal touch. Our customers trust us to hold their most important data, support their critical devices and secure their systems and we were named in the WRK+ Best Places to Work in 2023 and were named the #1 Best Place to Work in Australia in 2020.

**Why Interactive?**

As part of our team, you’ll enjoy perks like free on-site baristas in our Sydney and Melbourne offices and access to a diverse range of benefits and discounts from our partners.

Developing our people means everything to us - we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies.

If you’re ready to make a significant impact, APPLY NOW
- #LI-DS1


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