Manager, Design Research

2 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 34348

**Department**: Market Research (30290857)

**Division**: Australia Retail (T20000)

**Location**: Melbourne
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business, or saving for things big or small.

Our newly formed Financial Wellbeing, Research and Design (FWRD) team will accelerate ANZ’s purpose of shaping a world where people and communities thrive and our ability to improve financial wellbeing through three distinct components:
**Financial Wellbeing**: Delivering better customer and commercial outcomes by supporting the delivery of purpose driven products, services, and experiences.

**Research**: Improving our understanding of financial health, human financial decision making and promising global innovations.

This role will be primarily accountable for designing, managing, and executing on Design Research initiatives that support our delivery and strategic teams across ANZ's retail portfolio (ANZ and ANZ Plus). The role supports the Chapter lead, working with teams to ensure a robust evidence base approach is established and also help interpret the evidence to build confidence for stakeholders to help make decisions. Strong stakeholder management will be essential for this role. In addition, the role will require you to work with our strategic researchers, behavioural scientist, and financial wellbeing peers.

What will your day look like
What will you bring?

At ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below:
Experience executing design research projects, both quantitative and qualitative (evaluative and generative) as well as desk research

Knowledge of various research approaches

Have experience working with remote research tools such as UserZoom and Lookback

Being able to adapt and pivot-based project needs and challenges

Experience managing research agencies, processes, and outputs

Business communication & collaboration skills

Stakeholder management is essential, i.e., working with diverse set of stakeholders such design, tech, legal and data science

A good relationship builder

Financial wellbeing knowledge as it pertains to customers

Undergraduate degree

Demonstrated preference for learning irrespective of the educational format

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

01/05/2023, 11.59pm, (Melbourne Australia)

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