Design Researcher

2 weeks ago

Melbourne, Australia Pony Express Talent Delivery Full time

Newly created role
- First dedicated design researcher
- Exciting, diverse work

**Introduction**
We seek a Design Researcher to create connected experiences across technology and the built environment.

You will join an integrated, full-service marketing and communications agency founded in 2009 and built over the past decade by bringing together world-class independent agencies and experts. They are Australia's largest independent agency, aiming to achieve the same feat in the USA. 350+ staff work across Melbourne, Sydney, Los Angeles, Newport Beach, New York City and Auckland offices.

Sitting at the centre of Brand, Customer and Technology - they bring to life and connect ideas within this increasingly digital world to ensure real customer and business value.

This role will strengthen your research skills by putting you at the intersection of brand, communications and technology.

**The role**
We need a Design Researcher with qualitative skills, a curious mind and a commercial focus. As the first dedicated researcher in our small but growing Digital team, you can shape how we approach Design Research, from our tools to the techniques we employ.

**In this role, you will ~**
- Help plan and lead a range of experience design research and strategy engagements from initial phases of discovery through to design execution, iteration and supporting client implementation.
- Co-facilitate workshops and co-design activities to help articulate problem/solution spaces and clearly define business and customer requirements.
- Manage and deliver design research and testing projects, from end to end, to deadlines and project budgets.
- Design and moderate qualitative customer and user research (in-depth interviews, focus groups, contextual inquiry, lab and remote-based user testing).
- Work collaboratively with our partners in the Insights team to design and conduct quantitative user research (online surveys, A/B or multivariate testing).
- Synthesise findings from primary research and other data sources, and develop reports of an excellent standard, which clearly and effectively communicate insights, implications and recommendations, with due consideration of business requirements & technical limitations.
- Develop artefacts such as personas, experience and customer journey maps, service blueprints and user stories.
- Play an important role in our experience design team, refining and evolving our design process and staying up-to-date on the latest design and technology trends.

**You will also have the opportunity to ~**
- Contribute to new business pitches
- Shape client proposals
- Analyse findings with third-party moderators

**In the first three months, you will ~**
- Join the discovery phase of a website rebuild and act as the 'voice of the customer' for a luxury furniture retailer.
- Develop a CX strategy for a challenger bank
- Conduct CRO Audits
- Conduct foundational research for a large government department to ensure accessibility to essential public services

**To understand the work we do, here are some recent projects ~**
- Accessibility research for a large government department focused on establishing moments that matter and pain points for high-need individuals. This was a ride-along experience, with the key artefact being journey maps.
- Working with a global consumer brand to journey map a significant campaign, to understand how technology can be leveraged to measure ROI
- Plan how to extend a brand campaign across an experiential activation at the Australian Open, leveraging technology to create measurable outcomes.

**We are looking for ~**
- A Design Researcher; or Experience Designer who is research heavy
- Proven ability to plan and execute qualitative and quantitative design research
- Experience with usability testing and other unmoderated/moderated testing tools.
- Client-facing skills. The ability to present to clients, to tell the story and guide them through the design ideas and recommendations

**Key info**

**Salary**: $110-135k + super

Location: Richmond

Flexible work: Yes, hybrid

**Interested?

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