Ict Training Lead

3 weeks ago

Gold Coast, Australia HAYS Full time

ICT Training Lead Opportunity

**Your new role**

The ICT Training Lead will consult with Business Process Owners, Functional Support Analysts, users and vendors to prepare training content and packaging for execution of ICT training programmes.

This position will also be required to lead P&C resources that are being assigned to provide the program with assistance.

Key Responsibilities:

- Develop a comprehensive framework for the delivery of high quality, targeted ICT training across the organisation.
- Conduct Training Needs Analysis with the OLU to identify skills gaps between current and desirable skill levels within the business and make recommendations to management with respect to the most appropriate program of ICT training and awareness.
- Develop and implement training programs (course design, preparation and packaging) for ICT Solutions and associated Council business processes and procedures and supporting policy, guidelines and procedures.
- Manage the continuous development and maintenance of training materials including manuals, handouts and exercises/scenarios in liaison with Business, Functional Support Specialists and OLU.
- Undertake continuous review and analysis of end-user requests for service to determine common skills gaps and issues, and develop training plans, courses, and awareness initiatives to address identified gaps.
- Manage the development and delivery of comprehensive training programs in both a formal (e.g. classroom) and informal (e.g. one-on-one) setting.
- Analyse and evaluate the effectiveness of training programs and learning outcomes with a view to continuous improvement of training content and course materials (online and physical)

**What you'll need to succeed**
- A tertiary qualification in information technology or information management and/or significant experience working in a senior ICT training role.
- A Certificate IV in Training and Assessment and/or training delivery experience in IT environment would be highly regarded.
- Demonstrable experience in the design, development and packaging of quality training materials for ICT Solutions.

Personal skills and attributes:

- Self-motivated, proactive and able to motivate staff and influence others in a desired direction to achieve positive outcomes.
- Has the capacity for drawing the best out of others, encouraging them to contribute and to identify personally with group and corporate objectives.
- An exceptional time manager and leader possessing a high level of communication and management skills. This would include having commitment and dedication to devoting the necessary time to fulfil the position requirements.
- Flexible and adaptable to different organisational cultures and new ideas. A commitment to developing and achieving individual and group performance objectives must be demonstrated at all times.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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