Customer Experience Advisor
3 weeks ago
**Be recognised & rewarded for your outstanding performance**:
- **Busy, challenging role with loads of variety**:
- **An Equal Opportunity Employer with high values**
The Recruitment Alternative provides professional recruitment services to a range of SME businesses across Australia & New Zealand.
**About the Role**
Due to continued growth, our highly successful client, is now seeking a self-motivated individual, who has exceptional administration skills and a passion for service excellence to join their team. This is a pivotal role in the business, where you will taking a high volume of incoming calls and looking after their valued clients and supporting the Field Service Technicians with service scheduling, warranties, processing invoices and payments, updating and managing customer enquiries over the phone and online. This is a fast paced environment which will see you juggling multiple priorities at any one time.
**What’s great about this role**:
- Work for a well established industry leader within the Building sector
- Be part of a newly developed fun customer service team
- Be valued and well rewarded for your efforts
- Join a Company on a high growth trajectory who offer genuine career advancement opportunities
- Northern Gold Coast location with onsite parking
**Duties**:
- Handle any warranty claims and submissions
- Respond to customer enquiries on service scheduling and provide updates on any variations or delays
- Data input and updating of the CRM system
- Process invoices, EFTPOS payments and refunds
- Collate job sheets and process subcontractor invoices
- General Administration duties as required
**Skills and Experience**:
- Demonstrated experience in a client service support role within a high volume environment
- Experience in receipting, invoicing and processing payments
- Team orientated but ability to work autonomously with mínimal supervision
- Excellent communication skills both written and verbal
- High attention to detail and strong problem-solving skills
- Be reliable and have a positive ‘Can do’ attitude
- High level computer skills in Microsoft Office, with a knowledge of CRM systems and MYOB an advantage
- We are ideally seeking someone who is able to cover shifts anywhere between 7am and 5pm Monday to Friday.
**How to apply**
**Job ID**:
LB11034/3.0
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