Retail Security Officer

6 months ago

Melbourne, Australia Certis Security Australia Full time

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

**Position Purpose**:
Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today.

**Key Responsibilities**:

- Providing a high quality visual security presence at client locations
- Conduct foot patrols of the stores
- Responding to and de-escalating anti-social behaviour
- Respond to security emergencies
- Maintaining log of incident reports
- Completing necessary paperwork
- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Demonstrate knowledge and competence in the implementation of emergencyprocedures
- Use of computer systems and communication tools

**Qualification**:

- Minimum of 2 years general security experience and 1 years in retail security experience
- Electronic reporting of shift logs and rostering access
- Current Security Licence
- Cert II in Security Operations
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading

**Knowledge**:

- Detailed knowledge of the Site-Specific SOPs and Safe Work Method Statements
- Working knowledge of the General SOPs Part 1
- Detailed knowledge of traffic movements, other stakeholders contact details and PPE
- Awareness of site access including commuting requirements

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

**Diversity Statement**:
**Certis Security Australia Master License**:
Sydney Night Patrol & Inquiry Co Pty Ltd
- NSW 400674602
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd
- NSW 405149073
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS 458596293

Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today.

**Benefits & Culture**:

- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

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