Banking Hardship Specialist

2 weeks ago


Brisbane, Australia u&u Recruitment Partners Full time

About the Organisation

u&u Recruitment Partners are supporting a thriving professional services organisation that has been operating for over 70 years, headquartered in Brisbane. With a focus on their members, run by influential leaders and collaborative, friendly teams, this bank challenges the status quo.

About the Opportunity

An opportunity has arisen for an experienced Hardship, Recoveries or Debt Collection Officer who has recent experience in the banking or debt collection industry. The key requirements will include;
Discussing complex and sensitive matters with members experiencing financial hardship;
Completing hardship assessments for existing members and providing quality solutions over the phone;
Obtaining and reviewing supporting documentation as required;
Making decisions and actioning accounts, with the best interest of members and bank;
Ensuring all member contact and interaction complies with legal and regulatory requirements;
Conducting risk based quality assurance on financial assistance decisions; and

Deliver reporting, analysis and identification of potential improvements to processes and credit policy.

Recent experience in Hardship, Debt Collection or Banking;
A demonstrated understanding of banking products;
Thorough understanding of consumer laws and legislations;
Ability to work as part of a team and independently;
Analytical and reporting skills, with detailed and balanced decision making; and

Reliable and committed to contract term.

In return, you will be a respected and valued employee working in a fun and close team environment with opportunity to grow and learn in the wider banking industry.

Similar opportunities

Please submit your resume in Word format where possible.

Miranda Doessel.

PARTNER, ACCOUNTING SUPPORT

Get in touch
Call me on 07 3232 9153
Visit me at the Brisbane offices
Connect with me on LinkedIn



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