Small Business Lending Specialist

3 weeks ago


Brisbane, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Small Business Lending Specialist

Small Business Lending Specialist

Req ID: Department: NBC Division: Australia Commercial Location: Brisbane

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.

This role is accountable for:

Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.

Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.

Providing high quality customer service to a diverse range of small business customers.

Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.

Providing appropriate solutions to customers.

Building and maintaining strong internal network.

.

Meeting assigned performance targets through needs-based conversations and cross-selling.

Engaging in needs-based conversations with new and existing small business customers.

Managing referrals to specialist teams to support customer requirements.

Role Location: Eagle Street, Brisbane City QLD

Role Type: Permanent

Schedule: Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.

Knowledge of small business operations, transaction banking and working capital solutions.

Proficient in credit assessment and management.

Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.

Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.

Knowledge of lending and cashflow needs and solutions

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

10/05/, 11.59pm, (Melbourne Australia)


  • Lending Specialist

    4 weeks ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** - **Work for a relationship bank who focus on community**: - **Clear career pathways and excellent training and mentoring**: - **Inclusive and collaborative team where you can bring your whole self to work!** BOQ’s Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted...


  • Brisbane, Australia Bendigo and Adelaide Bank Full time

    Home Lending Specialist | Atherton | QLD **Be the difference. Be part of Bendigo Bank.** **About you** You're financially savvy and love helping people achieve their financial goals. You love nurturing your lead pipeline and then seeing your customers throughout their property buying journey fills you with pride. You'll bring your: - Extensive...


  • Brisbane, Australia Commonwealth Bank Full time

    **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make**: - **Together we will become the #1 Home Lending team in the area - We are currently seeking an experienced Home Lending Specialist to join our Ipswich...


  • Brisbane, Australia Commonwealth Bank Full time

    **You are experienced in Lending with a passion for Business Development & Customer Service** - **We are experts in supporting customers in one of the most important financial decisions they will make** - **Together we will become the #1 Home Lending team in the area - Full Time or Part Time Home Lending Specialist to join our Brisbane West team. _ **See...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make**: - **Together we will become the #1 Home Lending team in the area** Full Time or Part Time Home Lending Specialist to join our Brisbane West team. **See...


  • Brisbane, Australia Commonwealth Bank Full time

    **You are experienced in Lending with a passion for Business Development & Customer Service** - **We are experts in supporting customers in one of the most important financial decisions they will make** - **Together we will become the #1 Home Lending team in the area - We are currently seeking an experienced Home Lending Specialist to join our Brisbane City...


  • Brisbane, Australia Commonwealth Bank Full time

    **You are experienced in Lending with a passion for Business Development & Customer Service**: - **We are experts in supporting customers in one of the most important financial decisions they will make**: - **Together we will become the #1 Home Lending team in the area - Please note this is a 12month contract opportunity _ **See yourself in our...


  • Brisbane, Australia Bendigo & Adelaide Bank Full time

    Be the difference. Be part of Bendigo Bank. About you You’re financially savvy and love helping people achieve their financial goals. You love nurturing your lead pipeline and then seeing your customers throughout their property buying journey fills you with pride. **You’ll bring your**: Consumer lending experience - desirable Extensive experience in...


  • Brisbane, Australia Westpac Full time

    **How will I help?** We back all sorts of businesses - from the well-established success stories to the up-and-comers with big plans behind them. But no matter how big those businesses are, or what their plans may be, they have one thing in common. A dedicated Business Banker right there with them to help them succeed. An exciting opportunity exists for an...


  • Brisbane, Australia Bank of Queensland Full time

    **About the Role** This role will act as a Lending Specialist in the Customer Remediation Unit, accountable for facilitating and executing a solution for accounts relating to deceased estates across all brands. Working within a framework to identify the most appropriate course of action for resolution for all lending accounts deemed high risk by either...


  • Brisbane, Australia Macquarie Group Limited Full time

    Continue to develop your knowledge and lending capabilities of mortgages by joining our dynamic Variations Team. - Purchases and refinances - Removal of borrower requests Your success in this role will depend on a number of factors including liaising with internal stakeholders such as our Credit, Operations & Settlements teams. You’ll join a leading...

  • Lending Analyst

    2 days ago


    Brisbane, Australia BOQ Full time

    About the Role An opportunity exists for a Lending Analyst to join the BOQ Finance team in a permanent role. As a Lending Analyst you will manage credit risk on commercial transactions for BOQ Finance for new business applications. Additionally, you will complete Matrix/Low Doc assessment within Line One and aid in the set-up and pre assessment...

  • Contact Centre

    4 weeks ago


    Brisbane, Australia Suncorp Group Full time

    We have an opportunity for a Business Lending Consultant to join the team. You will be responsible for supporting customers in a Contact Centre environment via inbound/outbound calls with existing Small Business Lending enquiries and processes while balancing team, customer, risk and performance outcomes. This is a permanent role based in Brisbane....


  • Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is building a brilliant new banking offering for small business customers, digital from the start, using the best technology available to deliver a new take on small business banking. The Product Manager will play an important role managing the products in our expanding set.. This exciting opportunity provides the fast-paced challenges of...

  • Retention Specialist

    4 weeks ago


    Brisbane, Australia Westpac Group Full time

    Located in Brisbane CBD - Drive excellent customer experience - Grow a career within lending **How will I help?** You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    Business Development Executive - Broker Direct Team - Asset Finance **Your Business** Business Bank (BB) offer a wide range of services and solutions to our small to medium enterprise customers along with our regional and agribusiness customers. The core purpose of this role is to help deliver sustained profitable growth for the Bank by effectively...


  • Brisbane, Australia Commonwealth Bank Full time

    **Your Business** Business Bank (BB) offer a wide range of services and solutions to our small to medium enterprise customers along with our regional and agribusiness customers. The core purpose of this role is to help deliver sustained profitable growth for the Bank by effectively originating new business opportunities (principally asset finance...


  • Brisbane, Australia St.George Full time

    EOI for upcoming residential lending roles with St George! - See what work/life balance can really be like - Seeking established lenders that can generate new business and support our existing customers **How will I help?** Every day, all around Australia, our Mobile Lending Managers are helping to make things happen for our customers. And this is your...


  • Brisbane, Australia Suncorp Group Full time

    Your Purpose   In the role of Mobile Lending Manager, you are the key to Suncorp Bank’s success. When shaping and building the future of our customers during their home loan journey, no day will look the same, giving you the autonomy to curate solutions for first home buyers, seasoned investors, home renovators, or those looking to refinance. No...


  • Brisbane, Australia Suncorp Group Full time

    Identify and develop sources for new home loan clients. Model the highest level of customer service and provide solutions to home loan customer needs.  This role will cover the Springwood area.   Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being...