Service Delivery Manager
2 weeks ago
Total remuneration range $149,914 to $158,607 pa
- Full-time continuing appointment
- Toowoomba, Springfield or Ipswich campus
- Total remuneration range $149,914 to $158,607 pa
- Full-time continuing appointment (36 hours/week)
- Toowoomba, Springfield or Ipswich campus
At UniSQ, Australia’s leading regional University, we’re committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, we’re looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University.
**Who you are**
You’re an agile, innovative leader with a passion for service excellence and process improvement. You bring a wealth of experience in ICT service management within a large organisation and have a track record of successfully leading teams. You thrive in collaborative environments, with a clear focus on delivering results and driving continuous improvement.
**What you'll do**
Reporting to the Director (ICT Operations), you will be responsible for leading the management of the ICT contact centre ensuring the seamless delivery of ICT incident response, customer contact both inbound and outbound and ICT service delivery engagement across all UniSQ campuses.
Your initial key priorities will include:
- ** Process Improvement**:Evaluating and identifying current processes for ICT Client Support Service delivery and delivering a roadmap on how to improve service quality and function.
- ** Service Evaluation**:Undertaking an evaluation of current services to ensure effective support processes and offer insight in collaboration with other areas of ICT.
- ** Operational Excellence**:Leading the development of a new ICT Client Support call roster, ensuring effective delivery of contact with UniSQ customers and stakeholders.
**What will help you succeed**
Together with your relevant qualification, you will have extensive industry experience in ICT service management within a large organisation and have proven experience in leading and empowering a team of professionals to excel. You will also have:
- Proven experience in leading and implementing process and technology improvements.
- Exceptional communication skills and an ability to liaise effectively with a broad range of internal and external stakeholders.
- A commitment to working as part of a high-performance management team, with a shared commitment to outcomes and goals within ICT and across the university.
The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.
**To be considered for this position, you will need to have the right to work in Australia.**
**Reference** **Number**: 0229_11/24
**Location**:Toowoomba, Springfield or Ipswich campus
**If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week*.**
**Term**: Full-time continuing appointment (36 hours/week)
**Salary**: Total remuneration range $149,914 to $158,607 pa (includes salary range of $126,670 to $134,016 pa, employer super contributions of 17% and annual leave loading)
**Closes**: Sunday, 24 November 2024 at 11:30 pm (AEST)
At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.
**If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.**
**For more information on our selection process please refer to your **recruitment journey **available on our website.
-
Service Delivery Manager
2 weeks ago
Toowoomba, Queensland, Australia Carbal Elders Group Full timeCarbal Medical Services is seeking a skilled Service Delivery Manager to lead the development and implementation of programs tailored to meet the unique needs of our ageing communities. The successful candidate will be responsible for managing and leading aged care funded programs, ensuring compliance with relevant standards and funding guidelines.Main...
-
Program Manager
4 weeks ago
Toowoomba, Queensland, Australia The Salvation Army Full timeAbout the RoleThe Salvation Army Australia is seeking a values-driven Program Manager to lead the development, management, and delivery of person-centred services in the Toowoomba region. This role oversees the provision of case management support and accommodation for community members experiencing homelessness.Key ResponsibilitiesEnsure services are...
-
Service Delivery Team Leader
6 months ago
Toowoomba, Australia McLean Care Full time**The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...
-
Service Delivery Team Leader
6 months ago
Toowoomba, Australia McLean Care Full time**The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...
-
Service Delivery Representative
3 weeks ago
Toowoomba, Queensland, Australia Kennards Hire Full timeAbout the Role:We're seeking a Service Person Driver to join our team at Kennards Hire. As the critical link between our branch, customers, and their projects, you'll be responsible for providing expert advice, pickups, deliveries, and ensuring our equipment is ready for hire.Responsibilities:Instruct and demonstrate to customers on how to safely use our...
-
Manager Resource Readiness
5 months ago
Toowoomba, Australia Queensland Ambulance Service Full timeLead the strategic planning and management of the Workforce Planning Unit to ensure the efficient and effective delivery of workforce planning and rostering to the Region. - Lead the strategic planning and management of the Resource Readiness Coordinator in delivery of fleet and equipment services to support regional management and staff. - Manage regional...
-
Injury Management Advisor
5 months ago
Toowoomba, Australia Queensland Police Service Full timeYour key accountabilities **The core capability requirements for this role are**: Provide injury management functions throughout the State in accordance with Queensland Police Service policies and the Workers' Compensation and Rehabilitation Act 2003. Implement and coordinate injury management strategies, designed to improve rehabilitation service...
-
Delivery Driver
6 days ago
Toowoomba, Australia PARTS FOR CARS TOOWOOBA Full time_**Toowoomba Parts For Cars **_ is seeking an experienced Warehouse store person & Delivery driver to join our friendly team located in 11-13 Prescott St, Toowoomba City QLD 4350 We are a proud Queensland business with over decade years of experience in the automotive parts industry. For all customers old and new we strive to deliver great service and...
-
Principal Advisor
6 months ago
Toowoomba, Australia Queensland Police Service Full timePrincipal Advisors have a direct reporting line to an Inspector, Communications, Culture and Engagement Division of the QPS. As a leader in the new People Capability Hub, you will be managing a team of members supporting SES volunteers across the state in the following work areas: - Inclusion, diversity & equity practices - Professional and ethical...
-
Delivery Driver
6 months ago
Toowoomba, Australia Urban Pizza Company Full timeBecome a key member of our delivery drivers' team. A delivery driver is often the only point of contact our customers have with the store. As a key member of our team, we are looking for delivery drivers who understand customer service and safety. All delivery experts utilise GPS tracking to monitor all deliveries. The tracking system monitors all delivers...
-
Delivery Driver
6 months ago
Toowoomba, Australia Supagas Pty Ltd Full timeSecure, Permanent, Fulltime Role with Essential Service Provider - Incentive Bonus, Employee Discount Platform, Employee Assistance Program - SIGN ON BONUS: $2,500 at 3 months PLUS $2,500 at 6 months **About the Company** Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We...
-
Delivery Driver
6 months ago
Toowoomba, Australia News Corp Australia Full time**What’s the role?** - We are seeking enthusiastic and reliable delivery drivers to service the Toowoomba area. - Ensure the safe delivery of all consignments, load and restrain our fleet of small vehicles adopting best-practice work health and safety - Follow direction and respond to needs in an accurate, professional and timely manner **Who are you?** -...
-
Delivery Driver
1 week ago
Toowoomba, Australia La Taste Full timeLong-Term or Short-Term Christmas positions available! We're seeking additional delivery drivers to join our team, no experience necessary! As a delivery driver for La Taste you'll ensure deliveries are received on time and in optimal condition while offering exceptional customer service at all times. **Flexibility**: - We currently have 1-5 shifts...
-
Store Person
5 months ago
Toowoomba, Australia McGregor Gourlay Full time**Introduction**: McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly...
-
Stores & Delivery Driver
2 months ago
Toowoomba, Australia Wagners Full time**Stores & Delivery Driver** Wagners has a new opportunity for a Stores and Deliver Driver at our Toowoomba Steel site. This is a varied role working in stores making deliveries, and using your forklift experience to load and unload product and help manage the stock in the yard. **Duties Include** - Ensure the store and yard is maintained, clean and...
-
Manager [mental Health Services] - Fessn
6 months ago
Toowoomba, Australia Queensland Fire and Emergency Services Full timeAbout us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...
-
Local Delivery Driver
5 months ago
Toowoomba, Australia Reece Group Full timeLocal Delivery Driver - Toowoomba **About Reece Plumbing** We make connections. Plumbers are at the heart of Reece. Reece Plumbing is built on supporting the trade, providing quality products and useful services that supports the essential work that we do. **About the role** In this role you will be responsible for picking and packing orders and doing...
-
Proactive Services Manager
2 weeks ago
Toowoomba, Australia University of Southern Queensland Full timeTotal remuneration range $149,914 to $158,607 pa - Full-time continuing appointment - Toowoomba, Springfield or Ipswich campus - Total remuneration range $149,914 to $158,607 pa - Full-time continuing appointment (36 hours/week) - Toowoomba, Springfield or Ipswich campus At UniSQ, Australia’s leading regional University, we’re committed to innovation,...
-
Pizza Delivery Driver
1 week ago
Toowoomba, Australia La Taste Full timeWe're seeking additional delivery drivers to join our team, no experience necessary! As a delivery driver for La Taste you'll ensure deliveries are received on time and in optimal condition while offering exceptional customer service at all times. **Flexibility**: We currently have 1-5 shifts available per week based on your preference! Must have some...
-
Program Manager
3 weeks ago
Toowoomba, Queensland, Australia The Salvation Army Full timeAbout the RoleAs a values-driven Service Development Manager, you will play a pivotal role in leading the development, management, and delivery of high-quality, person-centered services for individuals experiencing homelessness in the Toowoomba region. Your strategic vision and expertise will oversee the provision of case management support and accommodation...