Proactive Services Manager

2 months ago


Toowoomba, Australia University of Southern Queensland Full time

Total remuneration range $149,914 to $158,607 pa
- Full-time continuing appointment
- Toowoomba, Springfield or Ipswich campus
- Total remuneration range $149,914 to $158,607 pa
- Full-time continuing appointment (36 hours/week)
- Toowoomba, Springfield or Ipswich campus

At UniSQ, Australia’s leading regional University, we’re committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.

As we enter a period of transformation and innovation, we’re looking for a forward-thinking Proactive Services Manager to lead and enhance our ICT support strategy, focusing on prevention, efficiency and continuous improvement.

**Who you are**

You’re a proactive, results-driven ICT leader with a passion for improving systems and services. You bring a strategic mindset and a strong background in managing large-scale ICT projects. You thrive in dynamic environments and are committed to delivering high-quality outcomes for your team and the broader university community.

**What you'll do**

Reporting to the Director (ICT Operations), you will be responsible for the strategic management of ICT’s proactive engagement to minimise system disruptions, optimise service delivery, and enhance user experience across the university.

Your initial key priorities will include:

- ** Proactive System and Service Optimisation**:Collaborating with other key members of ICT to identify the top opportunities for proactive support, including but not limited to SOE Environment optimisation, proactive AV support, asset management/delivery/recovery.
- ** Printer Optimisation**:Taking a lead role in the Printer Optimisation Project, looking at the efficient use of printing throughout UniSQ, with a view to engage a vendor or supplier to assist.
- ** Asset Recovery**:Taking a lead role in the ICT Asset Recovery project, looking to reclaim, redeploy or consolidate our current fleet of devices, in conjunction with the Asset Management Lead.
- ** SOE Development**:Leading the development of an updated UniSQ SOE project, including an updated Windows 11 SOE and Mac SOE, using tools and processes including JAMF and Intune.

**What will help you succeed**

Together with your relevant qualification, you will have extensive industry experience in ICT service management within a large organisation and have proven experience in leading effective, motivated teams. You will also have:

- Proven experience in leading and implementing technology improvement initiatives as well as designing large, complex systems and providing expert knowledge in relevant design standards and techniques.
- A commitment to working as part of a high-performance management team, with a shared commitment to outcomes and goals within ICT and across the university.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

**To be considered for this position, you will need to have the right to work in Australia.**

**Reference** **Number**: 0230_11/24

**Location**:Toowoomba, Springfield or Ipswich campus

**If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week*.**

**Term**: Full-time continuing appointment (36 hours/week)

**Salary**: Total remuneration range $149,914 to $158,607 pa (includes salary range of $126,670 to $134,016 pa, employer super contributions of 17% and annual leave loading)

**Closes**: Sunday, 24 November 2024 at 11:30 pm (AEST)

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.

**If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.**

**For more information on our selection process please refer to your **recruitment journey **available on our website.



  • Toowoomba, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...


  • Toowoomba, Australia Lutheran Services Full time

    **Join the team at Salem Home Care in Toowoomba as our new Service Manager!** Support our service to empower clients in the community to stay in their own home longer. **About the role**: We are seeking a highly skilled and experienced Service Manager to join our Home Care team. In this role, you will be responsible for delivering all in-home and...


  • Toowoomba, Australia Mulcahy & Co Financial Services Full time

    -Client Services Manager Toowoomba Office Our Toowoomba Accounting division are currently seeking an experienced administrator.Responsibilities- answering telephone calls from clients and directing calls - taking accurate messages - sending out tax packages to clients - management of client database and details - attending to ASIC requirements - diary...


  • Toowoomba, Australia Proactive Community Care Pty Ltd Full time

    As a Disability Support Worker at Proactive Community Care Pty Ltd, you will play a vital role in providing essential support and care to individuals with disabilities. Your primary responsibility will be to assist participants in achieving their goals, promoting their independence, and enhancing their overall quality of life. You will work closely with...

  • Service Manager

    7 months ago


    Toowoomba, Australia Lutheran Services Full time

    **Introducing Northridge Salem Residential Aged Care** You are part of the larger Lutheran Services organisation: following our mission and serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland. Our dedicated workforce of...


  • Toowoomba, Australia University of Southern Queensland Full time

    Total remuneration range $149,914 to $158,607 pa - Full-time continuing appointment - Toowoomba, Springfield or Ipswich campus - Total remuneration range $149,914 to $158,607 pa - Full-time continuing appointment (36 hours/week) - Toowoomba, Springfield or Ipswich campus At UniSQ, Australia’s leading regional University, we’re committed to innovation,...


  • Toowoomba, Australia University of Southern Queensland Full time

    Total remuneration range $149,914 to $158,607 pa - Full-time continuing appointment - Toowoomba, Springfield or Ipswich campus - Total remuneration range $149,914 to $158,607 pa - Full-time continuing appointment (36 hours/week) - Toowoomba, Springfield or Ipswich campus At UniSQ, Australia’s leading regional University, we’re committed to innovation,...


  • Toowoomba City, Australia Lutheran Services Full time

    About Lutheran Services:We are a not-for-profit organisation dedicated to serving the people and communities of Queensland since 1935.Our mission is to provide quality support services for older people, young people, and their families, as well as individuals living with disabilities or mental illnesses.In our Toowoomba facility, Northridge, we specialise in...


  • Toowoomba, Australia Cleanaway Full time

    **Vacancy no**: 517851 **Work type**: Permanent - Full Time **Location**: TOOWOOMBA **State**: QLD **Categories**: Sales - **Contribute to sustainability with Australia’s largest Waste Management Company**: - **Manage an existing portfolio of clients**: - **Competitive incentives and great company benefits** **Who we are** Cleanaway is...

  • Commercial Cleaner

    6 months ago


    Toowoomba, Australia Quad Services Full time

    **Cleaners** - Multiple roles - No experience is required, all on-the-job training provided - Monday - Friday: 6am-8:30am - Saturday: 7:30am - 10am - Retail or commercial environment **The Organisation** Well-established in the Australian cleaning industry, Quad Services has seen significant revenue growth over the past few years and is looking to bring on...

  • Cleaning Supervisor

    7 months ago


    Toowoomba, Australia ARA Property Services Full time

    **Site Supervisor** **Location**:Toowoomba **Employment Type**: Full Time ARA Property Services is a highly reputable company that is in an expansion phase. We provide cleaning services to commercial premises Australia wide. **Join Our Team.** Exciting Employment Opportunity for a **Talented QLD Leading Hand / Supervisor** in the Thriving Service...


  • Toowoomba, Australia Civilmart - Precast Civil Industries Full time

    **Introduction**: Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our...

  • Service Manager

    3 months ago


    Toowoomba, Australia St Vincent de Paul Society Full time

    **Posted**: 16/09/2024 **Closing Date**: 30/09/2024 **Salary**: $59.11 - $59.11 **Job Type**: Permanent - Full Time **Location**: Toowoomba **Job Category**: Child & Family Services **Life at Vinnies** At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to...

  • Operations Manager

    6 months ago


    Toowoomba, Australia Savanna Energy Services Full time

    **Operations Manager** **Savanna **is currently looking for an experienced **Operations Manager** to lead our Saxon Australia team, based in our Brisbane Office. The Operation Manager is responsible for the Overall Operational and Financial results for the Australia Saxon Operation, and General Managerial responsibility for Saxon drilling rig operations,...


  • Toowoomba, Australia Savanna Energy Services Full time

    **Saxon Energy Services Australia Pty Ltd, a Savanna Energy Services Pty Ltd Company is a leader in energy services offering drilling, completions & well servicing solutions in Australia.** **Operations Support Manager** **Savanna **is currently looking for an experienced **Operations Support Manager** to join our Saxon Energy Services Australia Team....


  • Toowoomba, Australia Findex Full time

    We are currently looking for a proactive and enthusiastic Client Services Officer to join our team in Toowoomba on a full-time, permanent basis. **About Us**:Findex is one of the largest providers of accounting, audit, tax, business and financial advice to individuals, small and medium enterprises in Australasia. We pride ourselves on an integrated service...

  • Care Manager

    4 weeks ago


    Toowoomba, Australia Lutheran Services Full time

    **About us**: Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary support services for older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. At...

  • Asset Management Lead

    2 months ago


    Toowoomba, Australia University of Southern Queensland Full time

    Total remuneration range $129,036 to $148,172 pa - Full-time continuing appointment - Toowoomba, Springfield or Ipswich campus - Total remuneration range $129,036 to $148,172 pa - Full-time continuing appointment (36 hours/week) - Toowoomba, Springfield or Ipswich campus At UniSQ, Australia’s leading regional University, we’re committed to innovation,...

  • Marketing Coordinator

    7 months ago


    Toowoomba, Australia Nexus Executive Services Full time

    **Rewarding Career Opportunity** **Competitive Remuneration & Conditions** **Global Industry Leader & Lifestyle Location** This is an exciting opportunity for a talented professional to play a key role in the execution of marketing strategy for a global industry leading organisation. Doing so will call as heavily on your passion and flair for marketing,...

  • Service Manager Oshc

    6 months ago


    Toowoomba, Australia PCYC Queensland Full time

    We are currently seeking a passionate and professional OSHC Service Manager to join and oversee our PCYC Toowoomba OSHC Service. As the Service Manager, you will have the ability and support to lead your team within an innovative culture at the Service and bring excellent communication and knowledge to your role. If this sounds like you, then we want to hear...