Customer Enquiries Officer

3 weeks ago

Ballarat, Australia Central Highlands Water Full time

Position Description
Central Highlands Water
- Integrity _
- Teamwork _
- Leadership _
- Care_**_ _**

**Customer Enquiries Officer**

**Title **Customer Enquiries Officer

**Classification **LBeavnedl, Central Highlands Water Enterprise Agreement

**Team, unit **Customer Services

**Division **Customer and Business Services

**Work location **High Street, Maryborough
- The location may change depending on operational needs of the business. _
- Note: As this is a face to face customer service role, flexibility to work from home _
- is limited due to the inherent requirements of the role_

**Employment type **Part-time month contract (hours per week)

**Position reports to **Team Leader - Customer Services

**Direct reports **Not Applicable

**Our Values**
Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care _

**Organisational Environment**
At CHW ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people, customers and the community
we serve and we have a zero tolerance towards harassment or violence within the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
from varied cultural backgrounds.

We encourage employees’ continuous professional development. Employees are supported in keeping abreast of
current industry best practice and are encouraged to take an active personal interest in staying informed of
professional practices, standards and latest trends.

We believe that everyone has the capability to show leadership, regardless of their formal level of authority. We
expect all team members to focus their efforts on developing and displaying the leadership behaviours defined in our

Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the whole
business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focussing on Leading
Self, Leading People and Leading the Organisation.

**Purpose**
The primary objectives of the Customer Services Officer are to receive via telecommunications and over the counter,
written and verbal enquiries that relate to customer accounts, to accurately maintain customer accounts and
associated databases, facilitate connections to services and receive payments.

**Key Duties/Responsibilities**:

- Be a first point of contact for customer service enquiries.
- Provide professional and positive service to all CHW customers in an interested, engaged and personable

manner.
- Resolve customers’ issues within level of delegation or escalate where appropriate.
- Consider the needs of the customer and CHW and respond appropriately.
- Treat all customers with honesty, fairness, sensitivity and dignity.
- Facilitate the organisation’s telecommunications flows and coordination of visitors to CHW.
- Provide and process advice/information to meet customer account enquiry needs.
- Process and maintain accurate customer property details within the appropriate billing system.
- Provide and process advice/information for water and wastewater connections.
- Other duties as directed.

**. Authority and Accountability**:

- Accountable for the provision of professional and positive first point of contact service to CHW

customers.
- Accountable for accurate and timely maintenance of databases relevant to the position as well as

compliance with all relevant policies procedures, codes and other business instruments.
- Constructively contribute to creating and maintaining CHW’s desired culture by demonstrating CHW’s

values and behaviours, and being mindful and respectful.
- Work effectively in a multi-functional environment, dedicated to the success of the team.
- At all times, create, maintain and foster a safe work environment and ensure compliance with the

provisions of the Occupational Health and Safety Act, Regulations and CHW policies and procedures.
- Required to actively participate in training as required.

**. Judgement and Decision Making**:

- Able to identify customers’ needs, and respond appropriately.
- Able to identify when appropriate to refer customers to the Financial Hardship Program, financial

counsellors, and eligibility for Utility Relief Grants (URGs).
**. Specialist Knowledge and Skills**:

- Good working knowledge of customer service principles.
- Demonstrated computer skills and working knowledge of Microsoft Office, internet, and specialist
- Accuracy in processing and maintaining customer property details within the appropriate billing system.

**. Leadership/Management Skills**
Not applicable.

**. Interpersonal Skills**:

- Good communication, interpersonal and public relations skills, to enable effective, courteous and

professional interaction with others.
- Ability to wo

  • Enquiries Officers

    3 weeks ago

    Ballarat, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services was established in 2023 to improve the experience for Victorian's doing business and interacting with the government. Department of Government Services brings together Digital Victoria, Service Victoria, Local Government Victoria, Consumer Affairs Victoria, the grant program centre and consolidates procurement...

  • Enquiries Officers

    3 weeks ago

    Ballarat, Australia Department of Government Services Full time

    Location: Western Region | Ballarat Job type: Ongoing - full time or part time / Ongoing Organisation: Department of Government Services **Salary**: $56,834 - $72,985 Occupation: Customer Service/Call Centre Reference: VG/1788618 **About us** The Department of Government Services was established in 2023 to improve the experience for Victorian's doing...

  • Enquiries Officer

    3 weeks ago

    Ballarat, Australia Department of Justice and Community Safety Full time

    Are you passionate about making a real difference to the Victorian community?Are you looking to re-enter the workforce?Interested in flexible working arrangements?Work/life balance - no weekends or public holidays!Want to work in an inbound-only contact centre?No background in Australian legislation? No problem!Ongoing support and guidance in reaching all...

  • Customer Service Officer

    4 weeks ago

    Ballarat, Australia gforce employment + recruitment Full time

    About the Role We currently have multiple Customer Service Officer opportunities working in the state-of-the-art Ballarat GovHub. In these roles, you will be chatting with customers to ensure they feel heard, and actions are being taken. You will be a quick thinker and thrive on problem solving. Sounds interesting, keep readingas a Customer Service...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia gforce employment + recruitment Full time

    About the RoleWe currently have multiple Customer Service Officer opportunities working in the state-of-the-art Ballarat GovHub. In these roles, you will be chatting with customers to ensure they feel heard, and actions are being taken. You will be a quick thinker and thrive on problem solving.Sounds interesting, keep readingas a Customer Service Officer,...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia gforce employment + recruitment Full time

    Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing Officer you will work for our client, a well-renowned organisation. You will need to be flexible to work between 3-5 days a week between the hours of 8.30am and 4.30pm Monday FridaySounds interesting? APPLY TODAYWhat's in it for you?Great hourly rate $30+ Per...

  • Customer Service Officer

    3 weeks ago

    Ballarat, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria. These locations include: **Ballarat**, Ararat, Colac, Hamilton, **Horsham**, Portland and Warnambool The role is responsible for resolution of Registration & Licensing (R&L)...

  • Customer Service Officer

    3 weeks ago

    Ballarat, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Customer Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria.These locations include:Ballarat, Ararat, Colac, Hamilton,Horsham, Portland and WarnamboolThe role is responsible for resolution of Registration & Licensing (R&L) customer enquiries...

  • Customer Service Officer

    1 month ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer - Maryborough** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street, Maryborough The location may change depending on operational needs of the business. Note: As this is a face-to-face customer...

  • Customer Service Officer

    1 month ago

    Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Service **Division **Customer and Business Services **Work location **Learmonth Road, Ballarat **Employment type **Full-time, Fixed-Term (until ) **Position reports to **Team Leader, Customer Service **Direct reports...

  • Customer Service Officer

    4 weeks ago

    Ballarat, Australia HAYS Full time

    Kick start your career with VIC roads assisting others in a busy office environment. **Your new company** Seeking customer service focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You...

  • Customer Contact Officer

    2 weeks ago

    Ballarat, Victoria, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINEMultiple roles available commencing August Express your interest now and one of our team will contact you.Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat...

  • Customer Contact Officer-victoria Police

    7 days ago

    Ballarat, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINE Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat (onsite) who support to deliver important services to everyday Victorians on behalf of our State Government...

  • Customer Contact Officer

    7 days ago

    Ballarat, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINE Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat (onsite) who support to deliver important services to everyday Victorians on behalf of our State Government...

  • Customer Contact Officer

    1 month ago

    Ballarat, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINE Multiple roles available commencing August 2024 - Express your interest now and one of our team will contact you.Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in...

  • Customer Contact Officer

    4 weeks ago

    Ballarat, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINE Multiple roles available commencing August 2024 - Express your interest now and one of our team will contact you.Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in...

  • Ict Customer Support Officer

    7 days ago

    Ballarat, Australia JK Personnel Full time

    Extensive paid training - Hybrid work from home and within a positive and supportive team at the Wendour - Opportunity to commence a career within customer service and telecommunication **ICT Customer Support Officer** **The Company**: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to...

  • Customer Contact Officer Victoria Police

    2 weeks ago

    Ballarat, Victoria, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINEMultiple roles available commencing August Express your interest now and one of our team will contact you.Do you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat...

  • Customer Contact Officer-victoria Police

    2 weeks ago

    Ballarat, Victoria, Australia Serco Full time

    EXCITING OPPORTUNITY WORKING WITH THE POLICE ASSISTANCE LINEDo you have a passion for the community and delivering a high level of customer service whilst working close to home? We invite you to join our supportive team at Serco, based in Ballarat (onsite) who support to deliver important services to everyday Victorians on behalf of our State Government...