Enquiries Officer

2 weeks ago


Ballarat, Australia Department of Justice and Community Safety Full time

Are you passionate about making a real difference to the Victorian community?Are you looking to re-enter the workforce?Interested in flexible working arrangements?Work/life balance - no weekends or public holidaysWant to work in an inbound-only contact centre?No background in Australian legislation? No problemOngoing support and guidance in reaching all KPI'sPLUS the option to work from home once KPI's are reached.
Please note, the role start date will be discussed during the interview stage of the recruitment process.

**About Consumer Affairs Victoria (CAV)**: CAV is seeking both full-time and part-time applicants for several Ballarat-based Enquiries Officer roles. The Consumer Affairs, Liquor, Gaming and Dispute Services group of the Department of Justice and Community Safety leads regulatory functions across the Government Services portfolio. Our aim is to assist people in the community, especially those who are vulnerable and disadvantaged, and our vision is a connected justice and community safety system, working to build a safer, fairer, and stronger Victoria.

**About the role**:

- x1 2-year fixed term opportunity
- x11 ongoing opportunities

We are proud of the work we do. We provide comprehensive, continuous coaching and learning opportunities, ongoing support, career opportunities in the Victorian Public Service (VPS) and an excellent Employee Wellbeing and Support service.
The IDSC provides contact centre services across Consumer Affairs legislative remit, including (but not limited to):

- Renting/tenancy and Specialist Disability Accommodation
- The Residential Tenancies Bond Authority (RTBA)
- Australian Consumer Law
- Occupational licensing schemes administered by CAV
- Responsible service of gaming

**About you**:

- You work well under pressure
- Your values align with ours
- You love customer service and have great communication skills
- Can follow processes and are willing to learn
- Are comfortable using computers and have basic Microsoft Office skills
- You are reliable and have an excellent work ethic

How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**MANDATORY VACCINATIONS**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
*
- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.


  • Enquiries Officer

    4 weeks ago


    Ballarat, Australia Department of Government Services Full time

    **Consumer Affairs Victoria (CAV) acknowledges the Traditional Custodians of the lands across Victoria and pays our respect to Elders past and present. We acknowledge and respect the rich continuous culture which First Nations people graciously share with us.** **This is a designated position under s.12 Special Measures of the Equal Opportunity Act 2010....

  • Enquiries Officer

    4 weeks ago


    Ballarat, Australia Department of Government Services Full time

    **Overview**: **Work type**:Full time **Salary**:$58,539 - $75,175 **Grade**:VPSG2 **Occupation**: Customer Service/Call Centre **Location**: Ballarat **Reference**: VG/1848560 **Consumer Affairs Victoria (CAV) acknowledges the Traditional Custodians of the lands across Victoria and pays our respect to Elders past and present. We acknowledge and...


  • Ballarat, Australia Central Highlands Water Full time

    Position Description Central Highlands Water - Integrity _ - Teamwork _ - Leadership _ - Care_**_ _** **Customer Enquiries Officer** **Title **Customer Enquiries Officer **Classification **LBeavnedl, Central Highlands Water Enterprise Agreement **Team, unit **Customer Services **Division **Customer and Business Services **Work location **High Street,...


  • Ballarat, Australia Melba Support Services Full time

    Permanent Part Time - Ballarat, VIC - and other locations around Victoria as required by Melba - Salary on offer + Not-for-Profit Salary Packaging - Join a values-oriented Human Rights Organisation **About Us**: For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big,...

  • Finance Officer

    2 weeks ago


    Ballarat, Australia HAYS Full time

    Multiple Finance Roles, Maryborough, Aged Care Sector, Full Time, Growth Organisation **Finance Officer** **Salary**: $100-110K + Super **Duties**: - Deliver accurate and timely processing of accounts. - Ensure integrity and accuracy of data by updating and maintaining financial management systems. - Respond to enquiries across the organisation regarding...


  • Ballarat, Victoria, Australia This is an IT support group Full time

    About the Role">The Department of Justice and Community Safety seeks a Client Services Officer to support the Tobacco Regulation Project.This critical role will contribute to the establishment and ongoing management of client services functions within the project.Key Responsibilities:Participate in setting up the regulator's call centre to facilitate client...


  • Ballarat, Australia Supagas Pty Ltd Full time

    Opportunity to be move to Full time for right person - Employee Rewards Program - Hourly Rate Plus Overtime and Super **About Supagas** Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on our exceptional...


  • Ballarat, Australia HAYS Full time

    MULTIPLE FED GOV POSITIONS IN ARARAT **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. Our Federal Government Client is seeking multiple APS3 Participant Support Officers...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    Key ResponsibilitiesThe successful TAFE Project Support Officer will be responsible for:* Planning and coordinating events, including the annual TAFE Awards for Excellence program;* Providing administrative support for submissions and awards programs;* Developing and implementing engagement plans to promote TAFE initiatives;* Collaborating with senior staff...


  • Ballarat, Victoria, Australia This is an IT support group Full time

    The Department of Justice and Community Safety is seeking a Client Services Officer to provide a critical role within the Tobacco Regulation Project.About the Business UnitThe Department of Justice and Community Safety (DJCS) provides a range of government programs and services focused on improving community safety, victim services, regulatory services and...


  • Ballarat, Australia Chandler Macleod Full time

    Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria. These locations include: **Ballarat**, Ararat, Colac, Hamilton, **Horsham**, Portland and Warnambool The role is responsible for resolution of Registration & Licensing (R&L)...

  • Local Laws Officer

    2 weeks ago


    Ballarat, Australia City of Ballarat Full time

    **Band 4 Salary from $34.46 - 36.70 per hour + super****: - **Ongoing Part Time (0.61 FTE) position*** **The Role**: This role is responsible to; - Respond to Local Law general enquiries. - Maintain records and systems appropriate to the position in accordance with Councils policies and procedures, Privacy and Data Protection Act 2014 and Public Records...


  • Ballarat, Victoria, Australia La Trobe Enterprise Full time

    This position will provide general administrative services supporting the operations of the Business School.Duties at this level will include but are not limited to:- Provision of administrative assistance and support including but not limited to; monitoring of incoming calls/emails/mail; diary management; collating data/reports submitted; development of and...


  • Ballarat, Australia City of Ballarat Full time

    **Join a dynamic events team to deliver exceptional results****: - **Multiple casual positions available****: - **Band 5 starting at $37.69 per hour*** **The Role**: The position plays a key role in the operational delivery of major events within the City of Ballarat Events portfolio. **About You**: An opportunity exists for confident and engaging Events...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    About the JobThe TAFE Project Support Officer will be responsible for providing high-level administrative support to the TAFE Executive team, with a focus on project coordination and event management.The successful candidate will have excellent organisational and time management skills, with experience in managing multiple priorities and deadlines.Key...


  • Ballarat, Australia JK Personnel Full time

    **The Organisation**: JK is working with a local fuel company whose home base is in Altona, Melbourne. They are growing their delivery capability into regional Australia and with a growing fleet of distribution vehicles our client is looking for an experienced administrator to support their Ballarat based team. **This Role**: In this role you will be...


  • Ballarat, Australia Ballarat Health Services Full time

    **Administrative Services Officer** **Mental Health Services: Ballarat offices** **Full-time Ongoing** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing...

  • Technical Officer

    1 week ago


    Ballarat, Australia City of Ballarat Full time

    **Permanent Full Time Position at the City of Ballarat**: - **Band 4 position**: - **Exciting Opportunity to gain valuable new skills** **The Role** We are looking for a Technical Officer to join our team of dynamic surveyors. This position will: - Assist with providing an efficient and accurate engineering / land surveying service for Council's Survey...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    Federation TAFE - SMB CampusFull-time, fixed-term appointment until March 2026HEW 6 - $88,421 p.a. plus up to 17% superannuationAbout the roleThe TAFE Project Support Officer is responsible for providing engagement and project support for TAFE Executive. You will also provide specialised administrative coordination and support for TAFE engagement and...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    Federation TAFE - SMB CampusFull-time, fixed-term appointment until March 2026HEW 6 - $88,421 p.a. plus up to 17% superannuationAbout the roleThe TAFE Project Support Officer is responsible for providing engagement and project support for TAFE Executive. You will also provide specialised administrative coordination and support for TAFE engagement and...