Mini Contact Centre; Customer Service

2 weeks ago

Rowville, Australia GPC Asia Pacific Full time

**Driven by Passion for 100 Years**

**Repco** Australia is the largest reseller in the Australian automotive aftermarket, supplying automotive replacement parts and accessories, as well as automotive-related tools and equipment to trade and retail customers. Our network has over 300 stores nationally. We are an organisation where the values are embedded in the way we work and interact with each other, and our people are at the forefront of everything we do.

It forms an important part of our customer service team, who respond to enquiries from our own team members, and some from the public. Versatility and flexibility is required, as you move from phone based support, to completing some operational administrative tasks too.

As the interface between the store network, external trade and retail customers, this role will see you providing first class customer service and assistance, with queries relating to all aspects of both retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with internal and external stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role.

**Duties**:

- Phone based enquiries
- General administration support
- Customer service
- Problem solving
- Complaints resolution

**To be successful you will have**:

- Exceptional customer focus
- Strong computer skills
- Ability to navigate between screens & systems quickly
- Solutions focus
- A positive attitude and a true team spirit

In return for your can-do attitude, **Repco** offer a competitive salary package, genuine opportunities to advance your career, numerous benefits, team member discounts, and access to ongoing training and development.

**We can offer you**:

- Recognition programs and team incentives for your performance
- An inclusive team environment: our team are important members of the GPC family
- The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
- Ongoing training and career development; we genuinely care about supporting you to reach your full potential
- Staff discounts across our brands

**Thank you for your interest in becoming part of the GPC Asia Pacific family.

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