Consultant, Quality

2 weeks ago

Sydney, Australia Insurance Australia Group LTD Full time

Consultant, Quality & Compliance

Create impact as a **Consultant, Quality & Compliance**

Join the largest insurance group in Australia and New Zealand supporting our purpose to make your world a safer place.

**YOUR ROLE**

As a Quality & Compliance Consultant, you will play a pivotal role in monitoring the quality of claims practices to meet business requirements, legal and regulatory obligations, and customer expectations.

You will establish strong relationships with stakeholders and leverage those relationships to generate insights and optimise claims practice and outcomes.

This is a permanent role and can be based in all major cities in **Australia.**

**Key Responsibilities**
- Conduct QA (file) reviews and provide reporting, insights and recommendations to improve claim practice and outcomes.
- Coordinate and maintain Knowledge Advanced (KA) including version control and update of all articles setting out operational claims processes, tools and resources.
- Provide education to claims staff to promote utilisation and adherence to operational claims processes and achieve consistent claims practice.
- Participate in business and regulatory projects as needed.
- Prepare reports and recommendations based of trends and insights as required.
- Develop strong and trusting relationships with internal and external stakeholders to access expertise and gain insights to drive business objectives.

**ABOUT YOU**
- Solid operational experience in a Claims business environment, in particular, Professional Indemnity Claims.
- Previous experience in a risk, compliance, or audit type role desirable.
- Ability to manage feedback and pushback from internal stakeholders.
- Ability to identify and articulate solutions to compliance issues.
- Relevant Undergraduate/Postgraduate degrees and/or industry qualifications desirable.
- Qualifications in risk and compliance desirable.
- Demonstrated resilience and sound communication skills.

Applications close - **Friday, 24 May 2024 at 23:59 AEDT.**

**ABOUT US**

Insurance Australia Group (IAG) is the largest general insurance group in Australia and New Zealand. We are also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life's moments hit hardest.

You will know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We expand careers, genuinely connect with community, lead with a powerful purpose, and celebrate what makes you individual.

We are passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We are proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- A certified Family Inclusive Workplace
- Access up to 50% off personal insurance, including home and motor insurance
- Grow your career through dynamic secondments
- Community volunteer days and team volunteer activities
- Join great employee network communities
- Flexibility to shift from your everyday role in times of crisis to support others.

Job ID 42396

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