Quality Complaints Manager

1 week ago

Warriewood, Australia Blackmores Group Full time

As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that has wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of Quality Complaints Manager.

Lead, coach and develop a small team, responsible for receiving, investigating and responding to consumer quality complaints and quality queries. This exciting leadership role works closely with our Product Safety team to identify key issues and concerns, and then working with our manufacturing teams and contract manufacturing partners to continuously strive to achieve the highest level of product quality.

This role is based onsite at our head office and packaging facility in Warriewood, Sydney.

**What we offer?**
- Opportunities to support your local community through paid community leave
- 20 weeks gender neutral paid parental leave
- Flexible working across most of our roles
- A socially responsible work environment, on track to be carbon neutral by 2030
- Great benefits to support your health and wellbeing, including access to discounted products
- Mental health support for you and your family through our Sonder assistance program

**Responsibilities include**:

- Create a team culture of continuous improvement and agile approach to change
- Liaise with manufacturers as part of issue investigations
- Coach and mentor a team of two, creating a high-performing environment
- Promote standardisation across brands and markets
- Ensure the effective processing of customer complaints and quality queries

**Who are you?**
- A hands-on, collaborative leader who develops strong stakeholder relationships
- Previous experience leading a small team, who strives to create a positive team culture
- Previous experience within a highly regulated GMP environment, handling product quality complaints
- Strong knowledge of GMP quality systems

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._

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