Junior Account Manager

2 months ago

Camberwell, Australia CardioScan Full time

**About us**

CardioScan is an Australian health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.

What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

**About the opportunity**

**Key responsibilities**
- ** Customer communication**:

- Conduct outbound and respond to inbound phone calls to address customer queries and provide information on our devices and services.
- Establish and maintain positive relationships with customers, understanding their needs and providing timely solutions.
- **Product Knowledge**:

- Stay updated on industry trends and product advancements to effectively communicate with customers.
- **Order Processing**:

- Provide customers with the training and resources to ensure accuracy in product selection, quantities, and shipping details.
- Collaborate with the finance and logistics teams to facilitate smooth order processing and delivery.
- **Customer Support**:

- Provide ongoing support to customers, addressing any issues or concerns promptly and effectively.
- Work closely with customer service teams to resolve customer queries.
- **Documentation**:

- Maintain accurate and up-to-date customer records, including contact details, interactions, and order history via CardioScan’s internal systems, including, but not limited to com.
- Generate reports on customer interactions and feedback for continuous improvement.
- **Training and Onboarding**:

- Assist customers in the onboarding process, providing training on hardware and software functionalities.
- Collaborate with the broader sales & account management, clinical, biomedical and IT teams to ensure customers are sufficiently educated ion CardioScan’s products and services.
- **Pre and post sales support**
- Upon request, provide pre and post sales support to the broader sales & account management team to ensure a smooth and seamless customer onboarding experience
- Provision of administrative support, including management of customer contracts, and other items of relevance

**Key skills and deliverables**

**Customer Relationship Management**:

- **Establish and maintain relationships**: build positive and lasting relationships with customers through regular communication
- **Customer retention**: retain existing customers by addressing their needs, concerns, and providing exceptional service
- **Quality of service**:ensure all customers for which you are responsible are using CardioScan’s service to a standard reflective of the quality upon which CardioScan prides itself
- Develop a regular cadence of customer care calls and/or meetings in agreement with your manager

**Product Knowledge and Communication**:

- **Accurate information delivery**: provide accurate and up-to-date information to customers during phone interactions, ensuring clarity and confidence
- **Improve **customer experience via software and hardware upgrades, plus associated training

**Customer Support and Issue Resolution**:

- **Timely issue resolution**: address customer queries, concerns, and issues promptly and effectively
- **Collaboration with support teams**: Work closely with customer service teams to resolve customer queries and issues

**Customer Satisfaction**:

- **Customer feedback**: collect and analyse customer feedback to gauge satisfaction levels and identify areas for improvement.

**About you**
- Alignment (professional and personal) with CardioScan’s core values and expected behaviours.
- Communication skills - clear and concise verbal communication is essential for understanding customer needs and delivering information accurately.
- Customer-centric approach - a genuine understanding and consideration of customers perspectives and needs, with a commitment to delivering exceptional customer service.
- Adaptability - the ability to adapt to various customer personalities, situations, and evolving business needs.
- Problem-solving skills - the capability to analyse customer inquiries, identify issues, and propose effective solutions in a timely manner.
- Time management - efficient organisation of tasks and responsibilities to meet deadlines, handle multiple customer interactions, and maintain accurate records.
- Initiative - a proactive attitude to anticipate customer needs, address potential issues, and contribute positively to the overall success of the role.
- Team collaboration - the ability to work effectively within a team, collaborating with internal departments, such as sales and logistics, to ensure a seamless customer experience.
- Attention to detail - attention to detail in order processing, record-keeping, and communication to en

  • Junior Account Manager

    3 months ago

    Camberwell, Australia CardioScan Full time

    **About us** CardioScan is an Australian health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact...

  • Junior Account Manager

    2 weeks ago

    Camberwell, Victoria, Australia CardioScan Full time

    About usCardioScan is an Australian health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.What we do matters, and we strive to make a positive impact on the...

  • Junior Account Manager

    2 weeks ago

    Camberwell, Victoria, Australia CardioScan Full time

    About usCardioScan is an Australian health innovation brand and global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in Australia, New Zealand, the US, the UK and across Asia, through our innovative cloud-based software, Beatbox.What we do matters, and we strive to make a positive impact on the...

  • Program Support Officer

    3 weeks ago

    Camberwell, Australia Junior Adventures Group Full time

    Career advancement opportunity for someone passionate about planning, project management, and building relationships, with strong communication and administration skills. A role within the Education and Childcare space with a difference, this role offers flexibility for hybrid work. **About the role** Representing Junior Adventures Group (JAG), a...

  • Junior Client Services Officer and Receptionist

    2 months ago

    Camberwell, Australia Fuse Recruitment Full time

    Junior Client Services Officer and Receptionist - **Location**: - Camberwell - Victoria - **Work Type**: - Full Time - **Salary**: - $65,000.00 - $75,000.00 Annual - **Reference**: - BH-26556 - **_Join a Tight-Knit Team as a Junior Client Services Officer/ Receptionist. Work Hard, Play Hard, and Build Your Career!_*** **_Our client is a full-service...

  • Junior Client Services Officer and Receptionist

    4 weeks ago

    Camberwell, Australia Fuse Recruitment Full time

    Junior Client Services Officer and Receptionist - **Location**: - Camberwell - Victoria - **Work Type**: - Full Time - **Salary**: - $65,000.00 - $75,000.00 Annual - **Reference**: - BH-26556 - **_Join a Tight-Knit Team as a Junior Client Services Officer/ Receptionist. Work Hard, Play Hard, and Build Your Career!_*** **_Our client is a full-service...

  • Account Manager

    2 weeks ago

    Camberwell, Victoria, Australia BIG Brand Influence Group Full time

    Stimulating working environment and partnership with customers One of a kind company culture Fantastic employment growth & developmentBrand Influence Group (BIG) is an industry leading experiential and field-marketing organisation that provides an outsourced solution for mobile workforce optimisation for a mobile workforce community is over 2,500 across...

  • Sales and Account Manager

    4 weeks ago

    Camberwell, Australia CardioScan Full time

    About CardioScan CardioScan is an Australian health innovation brand and MedTech company that has grown to become a Global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners across Australia, New Zealand, the US, the UK, and Asia, through our innovative cloud-based software, Beatbox. What we do...

  • Junior Video Editor

    2 weeks ago

    Camberwell, Australia Halogen DJs Full time

    **Junior Video Editor & Social Media Marketing Part-time** **The opportunity** This is a fantastic opportunity to join a fast-growing entertainment company based in Melbourne. Working with the Halogen DJ Company team, you will play a pivotal role in producing high-quality video and animation of the events that we cater to our clients This is a Part-time...

  • Sales and Account Manager

    2 weeks ago

    Camberwell, Victoria, Australia CardioScan Full time

    About CardioScanCardioScan is an Australian health innovation brand and MedTech company that has grown to become a Global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners across Australia, New Zealand, the US, the UK, and Asia, through our innovative cloud-based software, Beatbox.What we do...

  • External Auditor

    4 weeks ago

    Camberwell, Australia fibreHR Full time

    **About the Company** Asparq is a multi-disciplinary professional services firm that has been the trusted advisor to business owners for over 50 years. Growing from a small family business, today our 50 plus staff provide general insurance, wealth management and accounting services to a range of SME’s and high net wealth individuals. Our purpose is to...

  • Site Accountant

    2 weeks ago

    Camberwell, Victoria, Australia First Choice Liquor Market Full time

    About the role As a Site Accountant you will play a critical role in the financial management and decision–making processes within our retail manufacturing business, Fresh MilkCo. You will support the production of the financials for the retail sites, particularly focused on accounting for inventory values. Please note this role can be based in...

  • Accounts Receivable Officer

    7 days ago

    Camberwell, Australia Nazareth Care Full time

    Current hybrid working environment - Camberwell and WFH - Not for Profit Salary Packaging - up to $18,550 tax free - A friendly and supportive team environment Nazareth Care is a fully accredited, not-for-profit residential aged care provider with facilities in New South Wales, Victoria, Queensland, Western Australia and New Zealand. Nazareth Care provides...

  • Site Accountant

    2 weeks ago

    Camberwell, Victoria, Australia coles Full time

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact. About the team Finance makes it easier for us to win together as a...

  • Site Accountant

    4 weeks ago

    Camberwell, Australia coles Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About the team  Finance makes it easier for us to win...

  • Site Accountant

    1 month ago

    Camberwell, Australia coles Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About the team    Finance makes it easier for us to win...

  • National Transport Account Manager

    4 weeks ago

    Camberwell, Australia Australian Pharmaceutical Industries Full time

    **About Us**: The primary function of the merchandise team is to meet organisational financial goals by selecting the right merchandise, in the right quantities, at the right price and to ensure it is available to our customers at the right place, at the right time. This is achieved with a focus on insights from the customer, the market, and our own internal...

  • Accounts Assistant

    2 weeks ago

    Camberwell, Australia CardioScan Full time

    **Introduction to CardioScan** CardioScan is a global cardiac data and analysis company. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia. We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers with the upmost focus on...

  • Account Executive

    3 weeks ago

    Camberwell, Australia BIG Brand Influence Group Full time

    Stimulating working environment and partnership with customers - Fantastic employment growth & development - One of a kind company culture **BIG**, also known as **Brand Influence Group** are in search of a proactive and innovative individual to work as an **Account Executive,** working closely with our major FMCG clients, to ensure perfect partnerships,...

  • National Transport Account Manager

    2 weeks ago

    Camberwell, Victoria, Australia Australian Pharmaceutical Industries Full time

    About Us:The primary function of the merchandise team is to meet organisational financial goals by selecting the right merchandise, in the right quantities, at the right price and to ensure it is available to our customers at the right place, at the right time. This is achieved with a focus on insights from the customer, the market, and our own internal...