Sales and Account Manager

4 months ago

Camberwell, Australia CardioScan Full time

About CardioScan

CardioScan is an Australian health innovation brand and MedTech company that has grown to become a Global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners across Australia, New Zealand, the US, the UK, and Asia, through our innovative cloud-based software, Beatbox.

What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

We are continuing to enhance our Sales and Account Management team and our business with thought leaders and knowledge specialists that will support our next stage of rapid growth. It’s an exciting time to join us

About the opportunity

We are seeking an experienced Sales and Account Manager with a passion for helping others and a drive for providing exceptional customer service and building meaningful and long-lasting relationships that move our business forward.

Reporting to the Head of Partnerships and Growth, the Sales and Account Manager will enhance the relationship that CardioScan’s customers have with our business. They will attract, onboard, and grow new customers, as well as assist and expand quality relationships with existing customers who are core to our ongoing success. They will have a strong focus on growth and will offer additional products or services to existing customers and new prospects.

The Sales and Account Manager will work dynamically with the various departments of CardioScan to further enhance CardioScan’s systems and ensure customer requirements are delivered. This role involves a large amount of autonomy, with duties being split between the Camberwell office and onsite with customers, and with domestic travel being required from time to time.

Key objectives
- **Manage relationships of CardioScan’s key customer base -** end to end management of client relationships through regular meetings, providing feedback reports to key CardioScan stakeholders to continually enhance the service.
- **Onboard and support** - provide training and regular meetings with customers to ensure service is delivered smoothly.
- **Enhance client relationships - **foster strong relationships with clients through regular communication and a keen understanding of clients' needs, that can lead to customer retention and opportunities for upselling or cross-selling.
- **Offer CardioScan’s products and services **- offer our products and services to new and existing customers, providing growth across the entire CardioScan range.

Key responsibilities
- Manage relationships with key accounts.
- Meet regularly with key customers to assess satisfaction with the service, support growth and develop initiatives internally for improvement.
- Provide rolling education and onsite support to key customers, including pathology and private hospitals.
- Onboard and train new customers.
- Identify and grow new opportunities.
- Maintain accurate client records, keeping track of contract updates and renewal opportunities.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Provide onsite and remote technical assistance to customers.
- Attend to general customer enquiries.
- Provide rolling customer feedback to help continually improve CardioScan’s services.
- Attend conferences, where required.
- Travel domestically for up to 2-3 nights per month.
- Assist with high priority requests, with the ability to issue escalation as needed.

About you
- A willingness to do what is required to support and grow with our customers.
- Experience or a willingness to learn the skills required to deliver technical support and sales.
- Strong technical skills.
- Demonstrable customer service skills.
- A logical and thoughtful approach to solve new and exciting challenges.
- High level of digital literacy, including a sound understanding of cloud deployed software.
- A positive and thoughtful approach to all stakeholders.
- Remarkable communication and interpersonal skills.
- An ability to show critical thinking and problem-solving skills.
- Ability to be proactive and use initiative to work independently.
- Capacity to adapt and manage priorities appropriately.
- Ability to coordinate people and work cohesively in a team.
- Ability to prioritise and manage time.

Personal attributes
- Alignment (professional and personal) with CardioScan’s core values and expected behaviours.
- Communication skills - clear and concise verbal communication is essential for understanding customer needs and delivering information accurately.
- Customer-centric approach - a genuine understanding and consideration of customers perspectives and needs, with a commitment to delivering exceptional customer service.
- Adaptability - the ability to adapt to various customer personalities, situations, and

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