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Operations Support Officer

3 months ago

Docklands, Australia Monash College Full time

**Contract**:Full-time, Fixed-Term until Dec 2024

**Location**: Melbourne, Docklands

**Salary Level**: PS05 $88,339 - $101,590 + Super + great staff benefits

**About us**

Monash College is the preferred pathway for international students to Monash University, a top 50 ranked University in the Times Higher Education (THE) World University Rankings 2023. As leaders in pre-university education, our purpose is to create pathways to a brighter future for our students.

We have established an exciting new Future Skills business unit who will work closely with the College’s existing Industry and Education teams, as well as Monash University to develop and deliver a range of programs aligned to corporate clients in both graduate effectiveness and general skills development.

With the current emphasis on micro-credentials and enhancing digital skills, Future Skills aims to address shortages of trained staff in emerging technologies and future workforce needs.

**Why work with us?**- Our work matters. What we do every day transforms students’ lives and future-
- We try new things. We are early innovators in our field so you’ll have the opportunity to be right at the pointy tip of change-
- We work in a team environment. We value the contributions of every team member and recognise achievements at team and company events-
- Opportunity to collaborate with a wide range of organisations, from start-ups to well established brands on supporting their early career talent strategy-
- Flexible working and great staff benefits-
- Professional development with access to online learning, development planning and internal career opportunities-
- Additional leave for volunteering and blood donation-
- Modern new vertical campus with great staff facilities (short walk from Southern Cross Station)To find out more about working at Monash College, check out our **guide**.

**About the role**

Reporting to the Director of Future Skills Projects, the Operations Support Officer plays a pivotal role in providing operational administration to the student management system that supports all accredited and non-accredited programs in the Future Skills division. This involves the entire student lifecycle such as student enquiries, enrolments, orientation, assessment, systems management and administrative support for course planning, delivery and evaluation via the student management system, JR+.

The position will also provide hands-on expertise in establishing student management systems course planning, maintenance and data integrity

View the position description here.

**About You**

We are looking for a proactive and organised individual with excellent stakeholder management skills, who can successfully manage competing priorities. Your success will reflect your extensive computer literacy experience that is equally paired with your natural ability to exercise high levels of independence, judgement and initiative.- Robust knowledge of regulatory frameworks within an Education environment-
- Proven ability to work independently and contribute to program delivery outcomes & strategic objectives within an education setting-
- Demonstrated hands-on approach to service provision and a strong commitment to excellent customer service-
- Highly developed computer literacy and ability to quickly adapt to new systems. Use of student administration systems such as Callista desired-
- Ability to train and upskill student administration users, including documenting processes-
- Strong ability to create complex reporting templates and produce data accurate reports-
- Experience troubleshooting system issues and providing user support-
- Knowledge of ASQA compliance strongly desired**To apply**

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we’ll be happy to assist.

In accordance with our commitment to the safety and wellbeing and rights of children and young people, all employees must hold a valid Working with Children Check (or VIT registration) at all times.