Customer Service Consultant
1 month ago
**The Organisation**
JK’s Client is one of the world’s largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations.
Having been ranked number one for customer satisfaction in Europe’s largest survey of service provider performance, they out-perform their peers by focusing on ensuring customer satisfaction and case efficiencies.
JK’s Client have recently ensured their call centre function has returned to the Australian economy and are seeking complaints consultants to join their expanding team.
This role will be based in Brisbane CBD, easily accessible to public transport. There will be an opportunity for some flexibility with working from home and in the office after training period.
You will be provided with comprehensive training to see you succeed in this role; including a 1-week induction, extensive paid training and ongoing support and mentorship. These roles are long-term opportunities
**The Role**
As the first point of contact, you will be responsible for triaging inbound calls and determining the appropriate department to transfer these calls to in order to provide customer resolution. These inbound calls would relate to a customer’s mobile phone connection or nbn connection.
You would be required to work full time hours between 8am - 7pm Monday to Friday.
**Requirements of this role**
- Previous experience within customer service roles is desirable
- Experience with or demonstrated ability to handle high volumes of calls
- Ability to problem solve and make informed decisions
- Ability to liaise between customers and stakeholders to ensure customer satisfaction
- Experience providing accurate and timely updates to customers
**Job Information**:
- Job Reference: 200009412_1670794588
- Salary: Up to AU$30 per hour
- Salary From: £30
- Salary To: £30
- Job Industries: Call Centre and Customer Service
- Job Locations: Brisbane CBD, Brisbane, Australia
- Job Types: Temporary
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