Sales Performance Manager

6 months ago

Sydney, Australia Magic Memories Full time

**At Magic Memories, ‘We Make People Smile’, it’s our purpose, and it could be yours**

We’re a tourism photography company, creating smiles and capturing memories all around Australia. We capture and sell photos at popular attractions all around the world, from theme parks and rides to zoos and aquariums; if it's a fantastic attraction we're there

**ABOUT THE ROLE**

We are recruiting for a Store Manager to lead our Sydney retail photography operations to excellence. As Store Manager you will provide critical leadership to ensure a consistently excellent experience for our customers day in, day out. You'll be a leader, not just a manager; we're looking for someone who will enjoy motivating and driving our fun and friendly team to succeed.

**High Level Accountabilities**:

- Lead the day-to-day operations and ensure they operate effectively and efficiently: rostering, performance management, daily maintenance, stock control, etc
- Drive performance to meet and/or exceed your site's KPIs
- Build and maintain a high-performance culture through effective performance management, communication and coaching of team members
- Ensure safety, health and well-being are embedded in the core of all retail operations

**The successful applicants will have**:

- The ability to build teams, develop culture and demonstrate coaching and leadership skills, leading by example and motivating others at all times
- Familiarity with evaluating profit & loss statements and identifying areas of improvement
- Previous experience delivering exceptional customer service
- Strong communication and sales skills
- Demonstrated ability to meet sales targets and KPIs in a busy environment
- Bucket loads of initiative and problem-solving abilities
- A fearless approach to capturing memories and creating exceptional experiences for our guests
- Availability to work weekends, public holidays and school holiday periods - it’s tourism after all

**WHAT WE'RE LOOKING FOR**:

- Previous experience in a management/supervisory role in a guest focused environment
- Experience working in a fast-paced, target oriented sales environment with a track record of achieving KPIs and store budgets
- Effective communication style, able to engage at all levels from frontline operations to the senior leadership
- Time management, prioritisation of tasks and sound decision-making skills
- Experience in the travel, retail, tourism and/or Hospitality industry(s) is preferred
- Tourism never sleeps, so we’ll need you to be able to work weekends and school holidays

**THE BENEFITS**:

- Competitive base salary + super
- Monthly bonus & commission schemes
- Sunday - Thursday roster (38 hours per week) to support work life balance
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal + more advice
- Magic Memories is a dynamic, fun and fast growing company with opportunities for top people to grow and succeed - both locally and globally

To become part of our magic team, click 'Apply' today

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected annual salary?
- If successful when would you be able to start?
- Are you available to work on a roster of Sunday - Thursday including public holidays?

**Experience**:

- people management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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