Social Coordinator

6 months ago

Eagle Farm, Australia Lorna Jane Full time

We have an exciting opportunity for a Social Coordinator to join the Marketing team at Lorna Jane HQ on a secondment.
About the Role
As the Social Coordinator, you will foster meaningful connections, enhance brand awareness, and drive audience participation across the Lorna Jane social media platforms and other communication forums.

**Major areas of responsibility will include**:

- Monitoring and supporting the organisation’s online reputation by promptly addressing customer feedback, reviews, and complaints.
- Actively participating in conversations, forums, and groups related to the organisation’s target market.
- Directing customer issues that cannot be resolved by you to the appropriate internal departments (ie. Customer Service).
- Driving brand loyalty and building a positive brand image with new and existing customers on Facebook Buy/Swap/Sell community group.
- Staying up-to-date with the latest social media trends and sentiment of social media users in relevant regions.

What are we looking for?
- Experience working in a retail environment.
- Strong written english skills
- The ability to exercise sound judgement, take initiative, and challenge the status quo.
- Knowledge and experience working with social media platforms is highly desirable.
- Customer focus and service mindset.
- Effective problem solving & time management skills.
- Passion for promoting Lorna Jane’s brand philosophy and values.

Why Lorna Jane?
- Enjoy a culture of wellbeing (includes breakfast daily, monthly fitness classes, Birthday leave).
- Wear your activewear to work every day with a generous discount on the latest collections.
- A close-knit and supportive team
- On-site parking and café.

The best time for new beginnings is now, so don’t wait around - APPLY NOW

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