Commissions Administrator

3 weeks ago

Melbourne, Australia Connective Broker Services Full time

**The Business**

Connective is Australia's largest, most innovative mortgage, commercial and asset finance aggregator and the preferred choice for leading brokers. Our clients are Australian mortgage, commercial and asset finance brokers, our partners are some of Australia's leading financial institutions, and our software is award winning.

Here at Connective, our people always come first and our team culture is like no other. We are constantly searching for ways to improve our culture through initiatives like our internal reward and recognition program, vaccination leave, staff awards, monthly team events, flexible working, quarterly employee satisfaction surveys and many more

**The Role**

Within our Finance Team, the Commissions Administrator will be responsible for providing online and telephone support to our brokers (customers) in regards to queries and issues relating to Home Loan, Commercial, and Asset Finance commissions payments. Additional responsibilities also include:

- Respond and resolve broker queries via our ticketing system (Intercom) within required timeframes
- Collaborate with colleagues to determine cause, and resolution, of problems where required
- Assist with statement processing, reconciliations, commission payments and other tasks as required
- Provide ad-hoc support to Commissions Officers and wider Finance team when required

**The Person**

As a customer service professional, you will be eager to learn and loves building relationships with others. You will be inquisitive in nature and enjoy using your problem-solving skills in a fast-paced working environment. Your attention to detail, time management skills, ability to prioritize & multi-task, and initiative will be critical to your success in this role. You will also possess the following:

- Previous experience in a finance administration or customer service role
- Proficient ability in the Microsoft Office suite
- Strong written & verbal communication skills
- Strong numerical ability
- Ability to handle sensitive issues in calm and constructive manner, and escalate when required
- Ability to work autonomously and collaborate within a team environment

**The Benefits**

In return for your exceptional performance, you will be rewarded with:

- A social and relaxed team atmosphere with regular engagement activities
- Access to various learning platforms to support your professional development goals
- Several wellbeing offerings such as annual flu vaccinations and access to a mental health app of your choice
- Progressive leave policies including paid birthday leave & parental leave
- Attractive remuneration package including access to an annual profit share

**To Apply**

To apply, please click on the below link.

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