Representative, Market Data Onboarding
1 month ago
Job Description
The position supports the Data and Access Solutions team in market data administration and third-party vendor reporting and audits. The position will report to the Manager, Market Data Services.
**Responsibilities**:
- Respond to customer questions regarding market data products, requests, and/or issues. Coordinate with product team when necessary for product-specific questions. Act as point person for customers in the APAC region and support other regions.
- Review and approve requests for Cboe Market Data from redistributors/vendors, current recipients, and prospective customers.
- Facilitate the Cboe customer reporting process for a global customer base while monitoring display usage and data feed reporting for each data recipient of Cboe Market Data.
- Review submitted reporting for delinquencies and ensure proper monthly reporting from all customers.
- Attend meetings, conference calls and provide information in support of sales team efforts to sell Cboe Market Data products.
- Ad Hoc projects in support of growing a global customer base and enhancing global customer support.
Experience & Education
- Degree in Business Administration or Finance, or equivalent combination of education and experience.
- Proficient in speaking and writing in Japanese
- Proven PC skills within the work environment that include frequent use of Microsoft Word and advanced skills in Excel
- Excellent communication, written language, and customer service skills
- Self-motivated, inquisitive, and the ability to complete projects and work assignments both working independently and as a member of a team
- Previous experience in a customer service role such as a call/support centre
- Knowledge of trading, market data, exchanges, technology, or network
- 3 to 5 years, preferably from a financial services firm
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