Business Relationship Manager/ Operations Manager

4 months ago


Melbourne, Australia Recruitment Alternative Full time

**Join the leading cleaning franchise company in Australia**:

- **Competitive package with company car and incentives**:

- **Positive culture, friendly work environment & a professional team**

**About the Role**

Operating for more than 50 years, our client is a stable and global cleaning franchise company in Australia. A new opportunity awaits in their office, located in the Eastern Suburbs of Melbourne. Our client is seeking an experienced
**Business Relationship Manager** or
**Operations Manager**:

- the role can be fitted to what suits your skills best.

Working closely with the Regional Manager, you will ensure the implementation and enforcement of the company’s Franchise Program, including policies, procedures, training and operations as well as administrative functions to ensure the smooth running of the Regional Office.

Moreover, you will oversee all operations, maintain engagement with franchisees, clients and internal teams, and provide new ideas for overall operation improvement.

**What’s great about this role**:

- Engaging and supportive work culture
- Opportunity to use your excellent leadership and sales skills
- Rewarding work for making a difference in people’s lives

**Duties**:
**Business Relationship Manager**
- Develop a high level of knowledge of the company’s Office Administration and Operations Guides in a timely manner
- Understand the basic functions of the company’s Regional Office and the relationship between the Franchisees, Operations, Sales and Administration Departments
- Work closely with the Sales team to drive new accounts
- Manage multiple portfolios of clients all over Victoria
- Build sound relationships with franchisees, clients, and staff

**Operations Manager**
- Manage the day-to-day operations with the Business Relationship Manager
- Conduct site visits and inspections
- Maintain strong retention of clients
- Work closely with the Regional Manager for task planning and allocation
- Supply new ideas that will improve the overall operation
- Ensure consistent compliance with KPIs, WHS policies, and audits

**Skills and Experience**:

- Previous experience with commercial cleaning or franchising is advantageous
- Previous experience with executing contracts, work compliances, and client retention
- People person dedicated to building relationships
- Career-driven and open for growth and progression
- Able to work under pressure
- Passionate and willing to learn about the business

**How to apply**

**Job ID**:
**AM12264/1.0


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