Sales Support Specialist

2 weeks ago

Silverwater, Australia Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Light & Wonder are seeking an enthusiastic, data focused, and results-driven Sales Support Specialist to join the team. This position will give you the opportunity to work across a variety of departments including Sales, Marketing, Field Services, and Operations, and give you the platform to learn centrally about the Light & Wonder ANZ business.

This is an exciting entry-level opportunity for someone with foundational knowledge of sales operations (1-2 years’ experience), and someone with a passion for all things data & digital. While the role is entry-level, it will be an integral cross-functional role and an opportunity to join a rapidly growing ASX 200 listed company.

Duties and Responsibilities:
- Customer onboarding and sales support: Ensure efficient customer onboarding, meeting deadlines and deliverables to agreed processes- Customer Support: Act as the escalation point for customer feedback or issues and work cross functionally to solve in a timely manner- Sales Immersion: Learn and understand the product and the sales role through spending time with customers with the designated Account Managers.- In field experience: working to a small number of accounts, with support to build skills and help better support sales team- Performance Analysis: Track and report key performance indicators related to sales and product, providing timely reporting- Customer Feedback and Continuous Improvement: Collect and analyse customer feedback to identify areas for improvement. Work closely with various teams to implement changes based on this feedback.- CRM: Develop a strong understanding of the CRM and support the sales team in processing and reporting. Analyse, update and map key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy

Knowledge, Skills and Abilities:
- 1-2 years’ experience in sales/sales operations-
- High level of accuracy and attention to detail- Strong communication skills with a helpful and friendly attitude- Ability to prioritize and co-ordinate various tasks, comfortable working in an agile manner- A team player with the ability to work independently- Excellent problem-solving skills- Maturity to deal with people at all levels of the organization-
- Experience with a CRM system highly regarded

Experience, Education and Qualification:
- Tertiary education or equivalent work experience

Working Conditions:
Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Workplace Health & Safety:
- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace- Ensure compliance with safe work practices- Ensure not to put self and others at risk- Use and maintain equipment properly and ensure that the work area is free of hazards- Report all incidents, injuries and near misses- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
- (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

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