Au nsw pronto Support Specialist

1 week ago


Silverwater, New South Wales, Australia Equans Full time

Domaine:
Fonctions Supports/IT et Digital

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Type d'emploi: Standard

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Temps de travail: Full-Time

  • EQUANS ANZ is part of a global, technical services leader, and part of the EQUANS Group. With nearly 900 highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical knowhow in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.


We have an exciting opportunity for a Pronto Support specialist to join the IT team in Silverwater, NSW, in this part time role - 4 days per week.

You will work closely with the managers and team members to ensure Pronto is working efficiently and easy to understand.


_ Role Overview _

  • Troubleshoot, investigate, and resolve Pronto related issues
  • Escalate issues to the external Pronto Support providers where necessary
  • Assist in the test & implement software upgrades as required for technology in scope
  • Troubleshoot problems and make recommendations for modification to rectify faults
  • Liaising with external 3rd party suppliers to manage and resolve incidents escalated to them.
  • Preparing and updating training materials including manuals and user guides
  • Other duties as directed by line manager

_Qualification and experience _

  • Relevant bachelor degree
  • Pronto ERP backend system knowledge highly regarded
  • ITIL Foundation certification will be highly regarded
  • Experience in business systems implementation, training, report generation and data extraction

_ Benefits of EQUANS_


We offer a positive team approach across our 20 locations with a focus on flexible working options for our employees.

We support our team members with their career development ambitions and offer training and development opportunities.

Next Step

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Lieu de travail:
Silverwater New South Wales Australia

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