Principal, Dispute Resolution

4 weeks ago

Melbourne City Centre, Australia Workplace Injury Commission Full time

Workplace Injury Commission (WIC)
Melbourne
- Enjoy rewarding work, a respectful culture and the support you need to thrive
- Competitive remuneration, flexibility and incredible benefits
- Play a key role supporting WIC as we help injured Victorians find a way forward
- Join a recognised Work180 Employer

About Us
At the Workplace Injury Commission (WIC), we help thousands of injured workers and employers every year to resolve their disputes and move forward with their lives.
We're a Victorian Statutory Authority established under the Accident Compensation Act (1985). We are responsible for delivering fair, informal and cost-effective dispute resolution services to the Victoria community.
Our conciliation and arbitration services help resolve injured worker's compensation disputes in accordance with the objectives and requirements of the Workplace Injury Rehabilitation and Compensation Act (Vic) 2013 and Workplace Injury Rehabilitation and Compensation Act (Arbitration) Act 2021 respectively.
WIC's ambition is to become the leading dispute resolution service in Australia and to achieve this, it is embarking on a four-year transformation which takes into consideration recent WorkCover Modernisation legislation.
WIC is currently undertaking a significant transformation to uplift organisational capabilities & services both internally (to its workforce) and external to the Victorian community.

Our Values
The Principal, Dispute Resolution is expected to conduct themselves in accordance with the Core Values of WIC, Public Sector Values as outlined in the Public Administration Act 2004, and associated Codes of Conduct. Our values are:
RESPECT - treating others as you wish to be treated; and ensuring freedom from discrimination, harassment and bullying
INTEGRITY - being honest, open and transparent; striving to earn and sustain trust by doing what you say you will
ACCOUNTABILITY - accepting responsibility for decisions and actions; delivering on commitments; working to clear objectives in a transparent manner
IMPARTIALITY - making decisions on merit without bias; ensuring independence, understanding and respect; acting fairly by objectively considering all relevant facts.

Relevant Status

**WIC exercises functions under the following legislation**:

- Accident Compensation Act (1985).
- Workplace Injury Rehabilitation and Compensation Act (Vic) 2013
- Workplace Injury Rehabilitation and Compensation Act (Arbitration) Act 2021

The impact you'll have
We are looking for a progressive and dynamic Principal, Dispute Resolution, to join our high-performing Executive Leadership Team. In this role, you will elevate standards and expectations and lead the strategic transformation of our service - so that injured workers have access to outstanding impartial dispute resolution services and support.
As the senior decision maker on WorkCover disputes for WIC, you will ensure the provision of accurate and impartial technical and legal guidance to your team of Conciliation and Arbitration Officers in relation to WIC's legislative mandate.
You will also have an in-depth knowledge of Victorian public sector, including relevant standards, and provide strategic direction on how we achieve our organisational goals, improve organisational performance and promote a professional, inclusive and collaborative learning culture within your own team and the organisation.
The Principal, Dispute Resolution will play an integral role in the transformation of WIC's service including the design, implementation and continuous improvement of our ‘ways of working' and associated technology. You will provide strategic direction on the transformation of our service and drive the change required to ensure WIC delivers high-quality, timely and accessible dispute resolution services to injured workers into the future.

Who we're looking for - About You

**To succeed in this role, you will**:

- Consistently deliver high quality and cost-effective dispute resolution services that meet WIC's strategic objectives and legislative, regulatory and policy requirements.
- Lead and manage a team of conciliation and arbitration managers, providing support and coaching as needed to develop and embed a high-performing culture of accountability and service excellence.
- Actively contribute to the development of organisational strategy, objectives and initiatives as well as ensuring the effective execution and delivery of operational plans through the Sponsorship of projects and leadership of your team.
- Build and maintain effective internal and external stakeholder relationships to enhance WIC's visibility as a provider of high quality, accessible, informal and independent dispute-resolution services.
- Work across the organisation to ensure WIC ‘sets the standard' within the Victorian Workers' Compensation jurisdiction.
- Identify and assess legal risks associated with dispute resolution, whilst developing risk mitigation strategies.
- Oversee and manage the

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