Mentor (Workforce Australia)

4 months ago


Brisbane, Australia CoAct Full time

**Introduction**:
Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Flexible working arrangements

Salary packaging

Health and wellbeing allowance

Additional wellbeing leave (13 days on top of your annual and personal leave entitlements)

Corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

The Mentor is focused on providing support to customers to ensure that sustainable employment and outcomes are realised.

Mentors are responsible for working with customers within the program and developing appropriate plans to help them build their capacity and help them on their journey to employment. A solid understanding of people-centred case management principles, including barrier management and working to help people reach their employment goals is core to continued success

The Mentor will facilitate guided discussions with small groups in an informal classroom environment. They will create future employment opportunities for customers by identifying areas for development, upskilling, training, and wellbeing, in addition to assessing the need for appropriate referrals to a range of external programs and community-based supports, as needed.

**Skills and Experiences**:
Personal Attributes

High level of computer literacy

Ability to build rapport quickly and easily

An astute motivator
- challenges and/or encourages others as needed

Provides honest, open and positive feedback

Thrives in a fast-paced environment

Works well independently and collaboratively to meet targets

Resiliency and the ability to respond to situations calmly and positively

Ability to manage, develop and support a large portfolio of customers

Strong problem-solving skills and initiative

Required Experience

Experience creating development plans and following up on progress

Skills in building collaborative customer partnerships through ongoing coaching, mentoring, support and effective case management

Proven experience in case management service delivery

Ability to analyse job requirements and generate leads according to caseload skills/abilities

Track record of achieving KPIs and deadlines in a targets-based environment

Demonstrated ability to lead small group discussions

Excellent oral and written communication skills

Exceptional customer service and interpersonal skills

Ability to engage with employers and job seekers from diverse backgrounds

Experience in Employment Services or a similar industry

**Qualifications**:
Relevant tertiary qualifications or equivalent experience within a people-based case management, coaching, mentoring, rehabilitation, or similar industry (highly desirable)

Other Requirements

Current and valid Australian Class C Motor Vehicle Licence.

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.



  • Brisbane, Queensland, Australia TENNIS AUSTRALIA Full time

    About the RoleTennis Australia is seeking a highly organized and detail-oriented Event Workforce Coordinator to join our team on a fixed-term contract basis. As a key member of our Event Operations team, you will be responsible for delivering a seamless employee experience for our event workforce during the Brisbane International.Reporting to the Event...

  • Workforce Modeller

    4 months ago


    Brisbane, Australia Allianz Australia Full time

    **Workforce Modeller | Multiple locations** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...


  • Brisbane, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...


  • Brisbane, Australia TENNIS AUSTRALIA Full time

    Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s premier sports and entertainment event, the Australian Open (AO). Employing passionate innovators from around the world and with the value of imagination underpinning everything we do, we...


  • Brisbane, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Brisbane, Australia Queensland Health Full time

    About the role West Moreton Health is one of the largest employers in the West Moreton region, providing health and wellbeing services to the Somerset, Scenic Rim, Lockyer Valley and Ipswich communities. As one of the fastest growing Health Services in Queensland, we are focussed on creating workforce pipelines that will benefit students, staff, and the...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly skilled Workforce Analyst to join our team at Allianz Australia Services Pty Ltd. As a Workforce Analyst, you will play a critical role in ensuring the effective management of our workforce, driving business outcomes, and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and implement workforce...

  • Workforce Planner

    3 months ago


    Brisbane, Australia Hudson Australia Full time

    Our client, a large QLD Government department, is seeking to engage an experienced Worforce Planner to support the objectives of the organisation by designing effective processes and policies, to achieve the desired outcomes, per the departments current Strategic Plan. **Key Responsibilities** - Supporting the establishment, in particular to its customer...


  • Brisbane, Australia Queensland Health Full time

    Permanent full-time opportunity in Brisbane CBD - Lead a new team rolling out a system wide Workforce Planning Framework, we are currently also recruiting 2 direct reports to this role - Manage and develop workforce planning methologies across the Department of Health and Hospital and Health Services. The role We are seeking talented individuals to join our...

  • Workforce Planning

    4 months ago


    Brisbane, Australia Downer Group Full time

    **Who We Are** Downer is the leading provider of integrated services in Australia and New Zealand. Our Industrial & Energy business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical economic infrastructure. Operating across the future energy, power generation, oil and gas and industrial sectors, we...


  • Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Member Services team as a Manager - Workforce Optimisation.** **We are flexible for this role to be based in Brisbane or **Melbourne**.** **Why join us?** - State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to...

  • Workforce Analyst

    2 months ago


    Brisbane, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Workforce Analyst | Multiple locations At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community...


  • Brisbane, Australia Health Workforce Queensland Full time

    Experience a unique and rewarding lifestyle  Take a road trip around the best sunshine state in Australia Why not try before you buy? Are you: Yearning for a role that offers a work life balance? Wanting to maximise your earning potential? Seeking a a new adventure in Rural and Regional Queensland?   Transitioning to retirement and looking for...

  • Workforce Analyst

    4 months ago


    Brisbane, Australia Queensland Police Service Full time

    You will work collaboratively within a dynamic team to analyse workforce information and data, provide workforce planning advice and assistance, including data and analytics, drive functional improvements, and engage with clients to deliver positive outcomes. Your Key Accountabilities **The core capability requirements for this role are**: - Manage and...


  • Brisbane, Queensland, Australia Queensland Government Full time

    About the RoleThis is an exciting opportunity to join the Queensland Government as a Manager, Workforce Planning and Demand Management, within the Delivery Services Branch, eHealth Queensland.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing a workforce planning and demand management strategy to support the...

  • Aasn Field Mentor

    4 months ago


    Brisbane, Australia Findstaff Full time

    **AASN Field Mentor** **Be part of MRAEL's success** MRAEL, part of IntoWork Australia, provides employment and training opportunities for individuals and communities across Australia. MRAEL delivering the Mas Experience are contracted by the Australian Government Department of Education, Skills and Employment to deliver Australian Apprenticeship Support...

  • Workforce Planning

    4 months ago


    Brisbane, Australia Virgin Australia Full time

    **Work type**: Max Term**Location**: Brisbane**Job type**: Resource & Workforce Planning**Applications close**: **Workforce Planning (Transformation Lead)**: Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that,...

  • Workforce Planner

    1 month ago


    Brisbane, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As the Workforce Planner, you will be responsible for analysing, forecasting, and planning the workforce supply and demand, talent needs...


  • Brisbane, Queensland, Australia ASPEN MEDICAL Full time

    Exciting Opportunity at Aspen MedicalWe are seeking an experienced administrator to join our team as a Workforce Coordinator. As a key member of our recruitment and onboarding process, you will be responsible for managing the end-to-end process for clinical team members to be deployed to various client sites.Key Responsibilities:Recruitment and selection...

  • Executive Manager

    4 months ago


    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...