Customer Service

2 months ago


Forrestfield, Australia Rent A Recruiter Full time

Our client (an agile supplier of fasteners, bolts, screws, anchors, adhesives, and trade supplies for WA's manufacturing, building & construction industry) is looking for a **Customer Service Professional**. Ideally, someone who understands this industry and has worked before.

Reporting to: Sales Manager

The individual will be responsible for sales order entry and quoting - including effective assistance with handling complaints/mistakes and returns, efficient handling of all interactions and communications to provide exceptional customer experience for all orders. Resourceful use of Kirby stock system to ensure accuracy and speed.

**Expectations**:
1. Respect Company’s Mission Vission & Values at all times

2. Respect Fellow Team Members At All Times

3. Compliance with OH & S Policies At All Times

4. Compliance with MEGAFIX Workplace Policies & Procedures At All Times

5. Adherance to Scheduled Daily Planner

Be Humble, Hungry & Smart

**Responsibilities/duties**

1. Entering & Invoicing Sales Orders

2. Credits & Returns

3. Entering Prospects into system

4. Receiving and responding to customer enquiries

5. Sales order follow up

7. Assist with effective resolution of complaints and mistakes

8. Quoting & Following up accounts and prospects

9. Assist in purchasing when requested

All enquiries, quotes and sales orders entered and responded to according to the service levels matrix for each customer category. Answering Phones Within 4 seconds and always be positive and productive.

The role is Monday to Friday, 8AM-4.30PM

An exciting opportunity to grow and be a part of the amazing team.

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Forrestfield, Wa 6058: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 24/06/2023
Expected Start Date: 14/06/2023



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