Student Enrolment Partner

4 weeks ago

Berwick, Australia Chisholm Institute Full time

The position is accountable for the management of simple and complex or technical enquiries, and enrolments.

Key Accountabilities include:

- Respond to simple and complex course enquiries from lead through to enrolment
- Provide accurate program/course advice to prospective students in line with their career goals to ensure student satisfaction
- Provide information and support to facilitate improved enrolment conversion, particularly within digital channels
- Enter and maintain accurate data into the client relationship management and student management systems
- Conducting engagement activity in order to drive continuous improvement
- Ensure compliance that Chisholm’s admissions requirements have been met and the appropriate program/course has been selected to ensure compliance
- Provide a high level of responsiveness and support to learners with special needs, learning difficulties and refer challenges to Student Services for support
- Provide enquiry and enrolment administration support where required, in accordance with Chisholm’s Customer Service Guidelines.
- Conduct phone or online interviews with applicants where required (for example, for courses with interview questions).

**ABOUT YOU**

You will have qualifications, skills, and experience in:

- Undergraduate Degree qualified, or equivalent business and/or marketing experience
- Self-motivated professional with a proven ability to meet targets
- Good interpersonal skills, including active listening, the ability to build rapport and display conflict negotiation skills
- Effective self-management skills including the ability to prioritise, problem solve, meet deadlines
- Strong communication skills, including the ability to lead and facilitate presentations using online tools
- Analytical capability, organisation skills and a high level of accuracy and attention to detail
- Flexible working style with the ability to multi task and problem solve
- Strong action orientation & results focused
- Ability to work effectively as part of a team as well as independently and autonomously
- Evidence-driven approaches to decision making and problem solving

**BELONGING AND INCLUSION**

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

We welcome and encourage applicants from diverse backgrounds to apply.

**ABORIGINAL AND TORRES STRAIT ISLANDER APPLICANTS**

**HOW TO APPLY**

Applications for this position close **9 am Monday 6 February 2023.**

Applications should include:

- a covering letter
- curriculum vitae
- contact details of three (3) referees.
- valid Employee Working With Children Check
- National Police Check
- International Police Check (if applicable)
- verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- certified copies of qualifications and transcripts.

Chisholm reserves the right to withdraw an advertised position at any stage.

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