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Process Lead

4 months ago

Docklands, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**

Reporting to the Head of Business Enablement, the Process Lead role is a newly created role to support the wider MLC Life Insurance business as we continue to innovate within our product portfolios.

You will be responsible for driving operational efficiency and optimising business processes to contribute to the overall success of the organisation. To succeed in doing so, you will lead the design and implementation of innovative solutions and strategies to optimize and enhance service efficiency, empower operational staff to exceed expectations, and build lasting relationships with key stakeholders.

The key purpose of this role is to deliver results through continuous improvement and innovation.

**About you**

A seasoned process improvement champion, you possess a minimum of 5+ years of experience in a similar capacity.

You possess extensive experience in process modeling using BPMN 2.0 and process mining. As a SME, you are also a Lean Six Sigma Green Belt or possess the equivalent certification.

With a strong track record in delivering process improvement or operational excellence outcomes, you are most energised when presented with the opportunity to investigate and solve a complex problem with a willingness to roll your sleeves up to “get it done”.

Lastly, your passion for service and commitment to innovation will be key to shaping our customer experience into a competitive advantage.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 15, 727 Collins St Level 15 727 Collins St Docklands 3008

**Job**: Information Technology

**Organization**: MLC Limited

**Schedule**: Fixed Term

**Employee Status**: Group Level 4

Full-time

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**Job Posting**: 12-Feb-2024, 3:37:01 PM