Customer Success Specialist

1 week ago

Sydney, New South Wales, Australia hatch Full time

This is a Customer Success Specialist role with Driva based in Surry Hills, Australia

Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and continuous learning, making Driva an exceptional workplace for those who are passionate about driving change in the fintech sector.

-- Driva --

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Success Specialist Role At Driva

We are looking for a Customer Success Specialist to join the team at Driva. You will be responsible for providing a seamless customer experience through each step of the loan process. This role is focussed on creating, identifying and maintaining intent in high value customers, picking up the relationship once an initial application is complete and progressing the application through to approval.

This role requires a sales-driven approach to keep customer engagement high and maintain credibility with our brand and process, ensuring a fast turnaround, high approval conversation and smooth handover process between teams.

Key Responsibilities

  • Customer Consultation: Engage with customers over the phone to understand their needs and provide information on car loan products.
  • Customer Experience: Provide outstanding customer service to enhance the financing experience for all customers.
  • Loan Application Assistance: Help customers complete loan applications and collect necessary documentation.
  • Documentation Verification: Ensure all required documents are accurately collected and verified.
  • Follow-Up Communication: Regularly update customers on their loan status and handle any enquiries or concerns over the phone, email, and SMS.
  • Sales and Promotions: Promote additional services and meet sales targets through effective product presentation, objection handling, and upselling.
  • Customer Support: Provide timely solutions to customer issues during and after the loan application process.
  • Compliance Adherence: Ensure all customer interactions comply with internal company policies and external regulations.
  • Team Collaboration: Work with team members across departments to enhance service delivery and share customer feedback.
  • Professional Development: Continuously update knowledge on products, technologies, and regulatory changes affecting car loans.

Skills and Experience

  • Previous experience (ideally 1 - 2 years' experience) in sales
  • Ability to problem solve issues
  • Exposure to CRM (Salesforce preferred but would consider other software experience)
  • Eagerness to learn and exceed targets
  • Excellent communication and negotiation skills
  • Passion for the industry and a strong desire to help customers
  • Experience in Fintech or within another startup (preferred)

???? Please consider applying even if you don't meet 100% of what's outlined ????

Key Responsibilities

  • Account Retention and Expansion
  • Customer Query Handling

Key Strengths

  • Negotiation
  • Service orientation
  • Verbal communication

Why Driva is partnering with Hatch on this role.Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Driva not with Hatch.


#J-18808-Ljbffr

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) Lots of social events plus an annual offsite.- $5,000 in additional tax benefits with salary packagingCompany Profile - Not for profitThis not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia The Green Recruitment Company Full time

    Posted 15 April 2024Salary Competitive Salary (DOE)LocationSydneyJob type PermanentDiscipline Renewable Energy & InfrastructureReferenceDO-CSS-15APR24Contact NameDarcy OwenJob title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity Top tier office space Clear career progression pathMy client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events such as...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    ​Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills,...

  • Customer Success Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    ​Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills,...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills, and...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems?As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham's Clareti...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers.As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you_As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Webhelp Full time

    Customer Service/SupportLocation Sydney, Australia***Job Title:Customer Success Specialist Bookkeeping / Accounting / QuickBooksJob Description:We're looking for a dynamic individual to join our team, with experience in bookkeeping, accounting and customer success, particularly in encouraging customers to utilise QuickBooks efficiently.Concentrix are in...

  • Customer Success Specialist/manager

    1 week ago

    Sydney, New South Wales, Australia Leap Dev Full time

    Great for individuals who has experience working within the legal industry Be part of a leading legal tech company working with the latest technologies A hyrbid working environment that offers real flexibilityLEAP Dev is the "Software House" powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium sized law...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    Who are we?:So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit...

  • Graduate Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Foods Connected Full time

    A LITTLE INFORMATION ABOUT USFoods Connected is an award winning cloud based software platform that is utilised by 10 of the largest food retailers in the world providing them with leading solutions to help them manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a...

  • Customer Success Project Specialist

    1 week ago

    Sydney, New South Wales, Australia LHH Knightsbridge Full time

    Description: Position at Lee Hecht Harrison (Global)_Customer Success Project Specialist Customer Success (CS) is a specialized team within LHH APAC Sales that is responsible for implementing the largest and most complex accounts. Customer Success includes the execution and commercialization of contracts, plus the management of ongoing account operations and...

  • Customer Success Project Specialist

    1 week ago

    Sydney, New South Wales, Australia Lee Hecht Harrison (Global) Full time

    Customer Success Project SpecialistCustomer Success (CS) is a specialized team within LHH APAC Sales that is responsible for implementing the largest and most complex accounts. Customer Success includes the execution and commercialization of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of...

  • Customer Success Specialist-channel

    1 week ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for youAs a Customer Success Specialist, you'll be responsible for proactively managing a dedicated patch of channel partners. Your focus will be on supporting retention, resigning, and keeping churn under annual targets. This role entails driving revenue...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Freshworks Full time

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia DentalMonitoring Full time

    Dental Monitoring in a few words? A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. A Tech company in full growth, always looking for innovation, quality and performance. An international team with a friendly and benevolent spirit, focused on the same...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business.07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage.In the last few years...