Aps 6 Veterans Access Network Manager

4 weeks ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $97,735 - $110,982 + Attractive Superannuation

The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.

**Duties**
- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families
- Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others
- Obtaining evidence to guide performance discussions and address underperformance by utilising the department’s underperformance policy
- Inspire and motivate a team of client service officers to be innovative, creative and high performing
- Manage the workload of the team by allocating resources, and making sure key due dates are met
- Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies
- Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes
- Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager
- Delivering presentations to ex service organisations or other stakeholder groups
- Management of regional offices and offices co-located with Services Australia

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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