Member Engagement Manager

7 months ago

Sydney, Australia Avant Full time

About Avant

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

About Doctors’ Health Fund

Doctors’ Health Fund (est. 1977) is a restricted private health insurer; the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 50,000 lives.
Proudly part of the Avant Mutual Group, Australia's leading Medical Defence Organisation, we are owned by doctors, not shareholders. We support the medical community by offering quality health covers and exceptional member service. We align our values to the profession by advocating for freedom of choice and clinical independence, while only supporting medically evidenced treatments and therapies.
We operate nationally with our head office in Sydney. As a wholly member-centric organisation, dedication to our members is embedded in our values, mission, people, and culture.

About the Role
This role is responsible for the execution and delivery of the DHF Member Engagement strategy. The objective of the MEX function is to increase member value, achieve net growth targets, increase member satisfaction and reduce member attrition. This role will support the Head of Member Engagement & Experience to develop and execute a member engagement strategy that defines the member lifecycle from acquisition and onboarding through to retention. The MEX team are responsible for managing all member engagement channels and platforms, including the mobile app, online member service and member communications.
This role will need to combine analytical skills with strong communication abilities and detailed project understanding to drive initiatives with tangible member experience outcomes. They will advocate the voice of the member within the Extended Leadership team and throughout the organisation and work closely with cross-functional teams to deliver business initiatives, projects and programs of work.

**Key Challenges**:

- Strive for a consistent and cohesive member experience across all channels and touchpoints.
- Work as an inter-departmental leader and collaborate with stakeholders that span across all areas of the business.
- Share resources in Marketing, such as design, comms and digital, to implement strategic and operational MX&E initiatives.
- Foster a member-centric mindset and promote collaboration across teams and departments.
- Facilitate the delivery of several MEX initiatives simultaneously.

**Key Accountabilities**:

- Driving projects designed to improve the overall DHF member experience
- Execute the member engagement strategy and annual plan
- Design and deliver personalised journeys for the DHF members
- Facilitate member surveys and research
- Analyse feedback and sentiment data to inform MEX initiatives
- Support the implementation of new MEX projects such as health & wellbeing, reward, and loyalty programs.
- Support the delivering and maintenance of member communications
- Champion the voice of the member and support a member-centric mindset across the organisation
- Contribute to the DHF strategy and be an active member of the Extended Leadership Team (XLT).

**To be successful you will have**:

- 5+ years in a similar role
- Experience in banking and financial services will be highly regarded
- Relevant experience in similar role i.e. member/customer engagement, membership marketing (focus on loyalty, rewards, retention).
- Exceptional communication skills
- Strong stakeholder management
- Natural analytical and problem-solving skills
- Strong organisation and project management ability
- Ability to multi-task
- Strong interpersonal skills
- High attention to detail
- Ability to influence senior stakeholders

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For further information, please contact Nico Touze, Head of Talent Acquisition on 0467 289 985.
**Please note**: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully

  • Strategic Member Engagement Manager

    1 month ago

    Sydney, New South Wales, Australia Australian Institute Of Company Directors Full time

    Job DescriptionThe Australian Institute of Company Directors is seeking a Strategic Member Engagement Manager to join our Membership Experience Team. This role provides an exciting opportunity to engage with AICD members across all phases of their membership, fostering positive relationships and empowering them to achieve their career aspirations.About the...

  • Manager Member Office

    7 months ago

    Sydney, Australia Insignia Financial Full time

    Manager Member Office - Member Engagement - Join our Member Office in advocating for the best interests of our members - Newly created role focusing strategic business planning & reviews - Permanent full-time opportunity (Location agnostic) **The Role** Reporting to the Head of Member Office, Member Engagement, you will support the Member Office in meeting...

  • Manager Member Office

    7 months ago

    Sydney, Australia Insignia Financial Full time

    Join our Member Office in advocating for the best interests of our members - Newly created role focusing strategic business planning & reviews - Permanent full-time opportunity (Location agnostic) **The Role** Reporting to the Head of Member Office, Member Engagement, you will support the Member Office in meeting the RSEL Boards' Regulatory...

  • Member Engagement

    6 months ago

    Sydney, Australia Beaumont People Full time

    NFP Member Association - $85 - 90k + Super - depending on experience - FT, Hybrid role, 35-hour work week - Member Engagement & Database Specialist - Institute of Public Administration Australia (IPAA) NSW - NFP Member Association - Full Time, Permanent - $85 - 90k + Super - depending on experience - Sydney CBD NSW 2000 - WFH & WFO **About the...

  • Member Engagement Specialist

    4 weeks ago

    Sydney, New South Wales, Australia People's Choice Full time

    About the RoleWe have an exciting opportunity for an employee looking to take the next step in their career as a Member Engagement Specialist at People's Choice.In this role, you will be empowered to have meaningful conversations with our members. You will understand their financial position, goals, and aspirations and help align our products to their needs...

  • Engagement Manager

    3 months ago

    Sydney, Australia Standards Australia Full time

    **02nd October, 2024**: **Who are we?** Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 300 professionals dedicated to...

  • Engagement Manager

    11 hours ago

    Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Risk Engagement Manager

    7 months ago

    Sydney, Australia Risk Leadership Network Full time

    Would you like to be part of an innovative, fast-growing business that drives leading risk practice among CROs and heads of risk management at some of the largest companies in the world? We are looking for a Risk Engagement Manager to join our growing global membership network. Risk Leadership Network supports organisations throughout APAC, UK/Europe and...

  • Engagement Manager

    4 weeks ago

    Sydney, Australia University of New South Wales Full time

    Employment Type: Full-Time (35-hour week) Duration: Continuing Role    Remuneration: Level 9 From $143k + 17% superannuation & leave loading Location:  Kensington NSW (Hybrid Flexible Working) Why your role matters The UNSW Division of Societal Impact, Equity and Engagement (DSIEE) leads UNSW’s efforts to make a positive and lasting impact on society,...

  • Engagement Manager

    6 months ago

    Sydney, Australia Capgemini Full time

    **About Capgemini** Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire...

  • General Manager Communications

    3 days ago

    Sydney, Australia Beaumont People Full time

    NFP Member Association - Agriculture, Leadership, Sustainability - Full Time, Permanent - WFH & WFO - Forward-thinking & innovative NFP - General Manager Communications & Engagement - GrainGrowers - Agriculture, Leadership, Sustainability - NFP Member Association - Sydney CBD 2000 NSW - Full Time, Permanent - WFH & WFO - Competitive Salary. Please state your...

  • Engagement Manager: Premium Engagement

    3 weeks ago

    North Sydney, Australia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Engagement Manager: Premium Engagement

    4 months ago

    North Sydney, Australia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Manager Engagement

    3 months ago

    Sydney, Australia NSW Department of Communities and Justice Full time

    Division: NRRC- Location: Sydney, NSW, AU, 2000- Req ID: 69577- Ongoing full-time role, based in Parramatta and Sydney CBD with flexible work arrangement options - Clerk Grade 11/12, ($139,787- $ 161,663) plus super and annual leave loading **About the Agency** The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for...

  • Manager Engagement

    3 months ago

    Sydney, Australia NSW Reconstruction Authority Full time

    Ongoing full-time role, based in Parramatta and Sydney CBD with flexible work arrangement options - Clerk Grade 11/12, ($139,787- $ 161,663) plus super and annual leave loading **About the Agency** The NSW Reconstruction Authority is a statutory corporation that will improve how NSW plans for disasters and ensure that we recover from them faster. To...

  • Engagement Manager

    4 weeks ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 529531 **Work type**: Full Time **Location**: Sydney, NSW **Categories**: Student Services, Marketing / Communications, Management - Employment Type: Full-Time (35-hour week) - Duration: Continuing Role - Remuneration: Level 9 From $143k + 17% superannuation & leave loading - Location: Kensington NSW (Hybrid Flexible Working) **Why your role...

  • Strategic Engagement Manager

    4 weeks ago

    Sydney, New South Wales, Australia Urbis Full time

    At Urbis, we're seeking an experienced Strategic Engagement Manager to join our team of dedicated professionals.This exciting opportunity will see you work closely with our clients to design and deliver tailored engagement strategies that build understanding, create local ownership, and inform sustainable decision-making.Your key responsibilities will...

  • Engagement Manager

    6 months ago

    Sydney, Australia Databricks Full time

    The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning,...

  • Engagement Manager

    4 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Engagement Manager **How will I help?** As an Engagement Manager, you will develop and execute comprehensive communication and marketing strategies. You will oversee internal and external communications and plan and coordinate events to promote the brand, products, and services. You will be involved in enhancing visibility, engaging with target...

  • Sales and Member Engagement Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Fitness First Full time

    Looking to start a career with meaning and make a positive impact on people's lives?Fitness First is a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria. We're passionate about empowering individuals to put themselves First and lead fearless and extraordinary lives.About the RoleWe're seeking...