Member Consultant

6 months ago

Canberra, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

This exciting permanent opportunity will have you directly supporting Defence Bank’s purpose, ensuring that our members can count on us. You will do this by delivering outstanding member service to meet member needs and help them meet their financial goals in a role where no two days are the same. Ultimately, you are the first point of contact in assisting members achieve their financial goals

**Your role will specifically involve**:

- Balancing competing priorities such as answering incoming calls, processing transactions and responding to member queries.
- Proactively promoting Defence Bank to broaden and grow our member base.
- Communicating across all levels of Defence Bank to maintain knowledge and awareness.
- Developing effective working relationships with stakeholders at all levels.

**Skills and Experiences**:
About you.

You are a confident person looking for a new challenge. You are a natural when it comes to uncovering needs, providing appropriate solutions, and achieving results.

**To be successful in this position, you will have**:

- Experience within a customer facing administrative or retail team.
- The ability to critically review the way things are done to improve processes and reduce member effort.
- Desire to be a high achiever and motivated by hitting targets.
- Ability to multitask with a high level of organisational and communication skills.
- High school certificate if equivalent.

We count on you. And you can count on us.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

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