Field Service Representative

6 months ago

Redbank, Australia Quantum Systems Inc Full time

**Job Title**: Field Service Representative - Unmanned Aerial Systems

**Location**: Redbank (Queensland) and Puckapunyal (Victoria)

**Position Type**: Full-Time

**Key Responsibilities**:
1. **Field Operations Support**:

- Provide on-site support for UAS operations, including system setup, operation, and troubleshooting.
- Conduct pre-flight checks, maintenance, and inspections, ensuring UAS readiness and compliance with regulatory and defence standards.

2. **Maintenance and Repair**:

- Conduct routine maintenance, repairs, and software updates on UAS equipment and systems, maintaining the highest defence and commercial standards.
- Diagnose and resolve technical issues in the field, ensuring mínimal downtime and continuous operation for defence and commercial clients.

3. **Customer Support and Training**:

- Provide comprehensive training to defence and commercial clients on UAS operation, maintenance, and safety protocols.
- Design and develop training and assessment materials to meet defence and commercial requirements.
- Offer expert advice and support, enhancing clients' understanding and utilization of UAS technology in their operations.

4. **Technical Documentation and Compliance**:

- Create and update technical documentation, ensuring alignment with defence and industry standards and regulatory requirements.
- Maintain meticulous records of maintenance activities, system performance issues, and resolutions, adhering to stringent documentation standards.

5. **Collaboration and Reporting**:

- Work closely with engineering, sales, and product teams, providing valuable field insights.
- Generate detailed reports on field activities, incident reports, and customer feedback for the management team, focusing on defence and commercial operations.

**Qualifications**:

- A formal education in Aerospace, Electrical, Mechanical Engineering, or a related field is advantageous.
- Minimum of 5 years of experience in field service, ideally with UAS or related technology, demonstrating a strong competency in technical, operational, and maintenance disciplines.

**Skills**:

- Demonstrated technical and troubleshooting skills with a profound understanding of UAS technology and operations.
- Excellent communication and customer service skills, with the capacity to effectively interact with defence personnel and commercial clients.
- Competency in technical documentation and reporting, adhering to defence and industry standards.
- Ability to operate independently in the field, complying with defence and commercial operational standards.

**Security Clearance**: Applicants with a current security clearance or the ability to obtain one are highly desirable.

**Physical Requirements**: Applicants must have the capability to work in various outdoor environments, managing the physical demands of UAS equipment handling.

**Travel Requirements**: Applicants will have the flexibility to travel extensively, including potential deployments for defence operations and commercial projects.

**Reporting Requirements**: Please note that the roles located at Puckapunyal will work with and tasked on a daily basis by Quantum-Systems Pty LTD.’s client.

**Application Instructions**: Please submit your resume, cover letter, and any pertinent certifications and security clearances to

Pay: $70,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Ability to Commute:

- Redbank, QLD 4301 (required)

Work Location: In person

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