Customer Experience Specialist

3 months ago

Sydney, Australia Inchcape Full time

**Rotating roster - shifts from Monday to Sunday**:

- **Hours rostered between 8am-8pm**:

- **Hybrid working**:

- **Located Greystanes with parking onsite**

If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team

At Trivett Automotive Retail (Subaru), we prioritize exceptional customer service and strive to be the most customer-centric automotive retailer.

We are seeking **Online Customer Experience Specialists **to join our team at our **Greystanes location**. As part of our **stellar Business Development Centre (BDC)**, you’ll be at the heart of the action and the friendly voice to keep the engines running smoothly by handling marketing campaigns, engaging customers through digital platforms from inquiry to final sale, while ensuring every customer leaves with a smile

**Your role in the drivers seat**:

- Manage and qualify leads for appointment bookings and support digital sales through EDM, phone (outbound and inbound), and web channels.
- Handle online car sales, ensuring smooth management of deposits, contracts, trade-ins, finance, and delivery.
- Being the go-to for all things customer queries, product info, and escalations.
- Hosting virtual product demos and helping turn finance and insurance quotes into happy customers.
- Following up with customers to ensure they’re thrilled with their experience, finalising that sale.
- Utilize CRM systems like Salesforce and DMS to maintain accurate customer information.
- Staying on top of call queues and online interactions, including social media and web chat.
- Collaborating with in-store teams to ensure seamless handovers and appointments.

**You’ll show**:

- Solid experience in a customer-facing or online direct sales role, (you know how to close a deal)
- Proven success working with KPI’s and targets
- Familiarity with CRM systems (e.g., Salesforce) and digital platforms.
- A flair for communication, adaptability, and problem-solving
- Top notch organizational skills, and attention to detail
- A passion for delivering top-quality customer service, with professionalism and integrity - every time

**Benefits of joining us**
- Thorough and ongoing training to create build your brand within our business.
- Career progression opportunities - with us your potential has no limits
- Supportive team environment - we work hard but enjoy some fun too.
- Extra days off, including an annual Wellbeing Leave Day and a Volunteering Leave Day.
- Access to employee benefits like discounted vehicle purchases, company car rentals, and more

We take this opportunity to thank you for your interest in working with us.

  • Experience Leader

    4 days ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Experience Lead

    6 days ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Customer Experience Specialist

    3 days ago

    Sydney, Australia Jivaro Full time

    Flexible workplace - Bonus potential - Career progression potential The Customer Experience Specialist provides insight into trends that drive strategy and business plans and is vital in responding to customer feedback. You will manage and organise and track communication between customers and relevant departments, improving all customer communication...

  • Customer Experience Designer

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...

  • Service Designer

    2 days ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change. We believe that growth and learning is an on-going journey, and are...

  • Logistics Customer Experience Specialist

    4 days ago

    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - $94205 - $110095 per annum- Contact: - James Jamieson**Our Clients** operate within the molecular science space and provide their clients, most of whom are household names, with bespoke chemicals that allow their products to become more sustainable and help the world to become a cleaner place. As a result...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Inchcape Full time

    At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. We are seeking a dynamic **Retail Customer Experience...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Inchcape Full time

    At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. We are seeking a dynamic **Retail Customer Experience...

  • Customer Experience Specialist

    2 months ago

    Sydney, Australia Inchcape Full time

    **Competitive Base Salary + Team-Based Incentives**: - Do you thrive in a sales environment, driven by the thrill of closing deals and creating exceptional customer experiences? - Passionate about cars and eager to join an innovative, world-class team? Your future is here with Trivett Automotive Retail, part of the global powerhouse Inchcape, spanning...

  • Customer Experience Specialist

    2 months ago

    Sydney, Australia Inchcape Full time

    **Locations**: Parramatta and Artarmon - **Competitive Base Salary + Team-Based Incentives**: - Do you thrive in a sales environment, driven by the thrill of closing deals and creating exceptional customer experiences? - Passionate about cars and eager to join an innovative, world-class team? Your future is here with Trivett Automotive Retail, part of the...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Inchcape Full time

    At Bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto. We are seeking a dynamic **Customer Experience Specialist** to...

  • Customer Experience Specialist

    1 month ago

    Sydney, Australia Inchcape Full time

    **Locations: Parramatta**: - Are you passionate about delivering exceptional service and closing the sale? - Do you love cars and want to be part of a dynamic, innovative team? Look no further! At **Trivett Automotive Retail**, we’re part of the global **Inchcape** family, a leading name in the automotive world with operations in nearly 30 countries....

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Alquemie Group Full time

    **Full-time Customer Experience Specialist - 2IC** Alquemie Group is a house of brands that include General Pants, SurfStitch, Ginger & Smart, National Geographic Apparel and LEGO Certified Storeswith more in the pipeline! With passion and precision at the heart of everything we do, being a Customer Experience Specialist is no exception! You will...

  • Customer Experience Specialist

    2 months ago

    Sydney, Australia Inchcape Full time

    **Rotating roster - shifts from Monday to Sunday**: - **Hours rostered between 8am-8pm**: - **Hybrid working** Located Greystanes with parking onsite If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! At Trivett Automotive Retail (Subaru), we prioritize exceptional...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Hatch Full time

    ** This role is at AstraZeneca (not for Hatch)** Hatch is supporting AstraZeneca to find a great Customer Experience Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like AstraZeneca. **About the role at...

  • Customer Experience Specialist Trainee

    2 months ago

    Sydney, Australia Inchcape Full time

    **Rotating roster - shifts from Monday to Sunday**: - **Hours rostered between 8am-8pm**: - **Hybrid working** Located Greystanes with parking onsite If you're passionate about sales, retail, or the automotive industry and eager to grow in a dynamic environment, we want you on our team! At Trivett Automotive Retail (Subaru), we prioritize exceptional...

  • Customer Experience Specialist

    7 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Pet Circle (not for Hatch)** Hatch is supporting Pet Circle to find a great Customer Experience Specialist (Contact Centre) to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Pet...

  • Customer Experience

    4 months ago

    Sydney, Australia Newfold Digital Full time

    About Us: In this role, as a Senior Front-end Engineer in the Software Engineering team, you will work with a team of highly technical Software engineers, Operation Engineers, Product Managers etc to engineer great products, deliver five 9's uptime, build reliable systems, tools & automate processes. Our teams are small, incredibly impactful. We're highly...

  • Customer Experience Specialist

    4 months ago

    Sydney, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...