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Customer Support Representative

4 months ago

Pakenham, Australia Komatsu Australia Full time

**Job no**: 2330
- Join a global OEM with endless opportunities for growth and development
- Exciting benefits, training & allowances
- Discounts on technology, health, cars, travel & more

**The Opportunity**:
Are you prepared to elevate your customer service skills and parts experience to new heights? Join our Pakenham team as a Customer Service Representative and become an integral part of a high-functioning, well-oiled unit dedicated to delivering unparalleled service to our customers. This opportunity not only allows you to meet and exceed customer expectations but also provides a stepping stone for progression within the customer support division.

As a key member of our enthusiastic team, you will play a pivotal role in servicing the diverse needs of our extensive customer base across the region. Primarily focused on contractors and construction companies, you will handle all parts sales and inquiries. This exciting role promises not just a job but a thrilling journey towards advancing your career in the exciting field of customer support.

**Role Located**: Pakenham, VIC

**Roster**:Monday - Friday

**Komatsu benefits**:

- ** Paid Parental Leave**:16 weeks of paid primary carer parental leave
- ** Financial**: Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Exemplary customer service meeting both customer and company expectations
- Prior parts warehousing experience highly advantageous
- Strong written and oral communication skills for front-line customer support
- Proficient in Microsoft Office suite
- Background in parts sales and mechanical aptitude highly valued
- Holds a current driver's license
- Komatsu offers a zero-harm culture in the work place and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._
- Closes in a month - 14 Apr 2024

Published on 13 Mar 2024, 6:17 AM