Customer Support Sales Representative

2 months ago

Pakenham, Australia Komatsu Australia Pty Ltd Full time

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The opportunity:

Join our dynamic team as a Customer Support Sales Representative at our Pakenham branch. In this role, you will have the autonomy to manage your territory sales and leads, taking full responsibility for the performance of your territory. You will work with cutting-edge information systems such as CRM, EQP Care, Komtrax, and opportunity files. You will conduct professional meetings with customers, sell appropriate solutions from our full range of Komatsu products and services, and continuously update customer information in our databases.

Are you skilled at identifying new business opportunities and maintaining strong relationships with existing customers? Do you thrive in a fast-paced environment where you can make an immediate impact? As a key member of our team, you will proactively contribute to parts planning activities, provide relevant information to other areas of the business, and deliver exceptional value to our customers through every interaction.

You will receive support and coaching from a company that is invested in your success. Don’t miss this exciting opportunity to be part of a supportive team and make a real impact in the industry.

We are seeking a team player who can adapt quickly to the role. This role reports into the Customer Support Sales Manager for the Sothern Region.

Benefits for you include a competitive salary, commission plus super, fully expensed company car, laptop, phone & uniforms.

Apply now and take your career to the next level with us

Key responsibilities:

  • Proactively identify opportunities within the prescribed customer base by using systems Komatsu information systems such as EQP Care, Komtrax and opportunity files.
  • Conduct professional and effective meetings with customers by following the standardised customer meeting template and completing all area’s detailed within this tool.
  • Sell appropriate solutions from the full range of Komatsu products and service by being knowledgeable on these and keeping up to date with product knowledge across the range.
  • Ensure machine population and customer information is valid and continuously improved by consistently updating EQP care and Customer Contacts Database.
  • Proactively contribute to parts planning activities in the region and identify areas where stocks may need to be adjusted by updating parts planning tools such as next due templates post customer visits.
  • Provide relevant information to other areas of the business by keeping factual and relevant notes on customer visit reports.
  • Provide all formal communications (letters, quotes, emails) to clients in line with Komatsu systems by using the Company standards and templates applicable.
  • Maximise the investment in customer visits delivering value to the customers business through each interaction whilst gathering and reporting key information to support a proactive and team approach to sales growth.

Skills and qualifications we seek:

  • Prior experience with the heavy vehicle and equipment parts desirable.
  • Previous exeperiance in a similar Customer Support or Sales role.
  • Demonstrated drive and persistence (A sales hunter mentality).
  • Applies professional and technical skills effectively.
  • Maintains a customer-focused and proactive approach in identifying opportunities.
  • Exhibits excellent verbal and written communication skills.
  • Builds and maintains professional relationships with internal and external stakeholders.
  • Shows resilience throughout the sales process.
  • Manages and analyses pipelines efficiently.
  • Proficient in utilising Microsoft Office Suite and CRM.
  • Proven history of achieving sales targets.
  • Tertiary training is highly regarded.

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

Ready to get started? Simply hit the apply now button

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive. 

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